Information Technology Asset Management

The candidate will be responsible for:

· Driving accuracy of the asset lifecycle stage in the

· Drive accuracy / completeness of attributes required to support ITAM processes and controls.

· Driving improvement to 'evidenced' and 'accuracy' scores supported by Technology Asset Inventory reconciliation engine including identifying discrepancies in source data and driving remediation activity.

· Maintaining the mapping reported asset lifecycle stage in the to the lifecycle stages defined in the ITAM Standard.

· Management of the scope asset attributes required for ITAM with directional maturity toward class-based required attributes.

· Identification of authorized assets

· Creating / maintaining register of IT asset inventory data quality issues.

· Reporting / observability of IT asset data quality.

· Develop / execute / oversee data validation processes where required.

· Accountable for reporting availability of priorities attributes in both AMDB, CMDB.

· Accountable for ensuring that lifecycle attributes for assets is accurate (the prioritized level 1/ level 2 attributes)

· Support compliance and audit requirements

PREFERRED QUALIFICATIONS & EXPERIENCE

· Bachelor degree.

· Experience with ServiceNow

· ITIL4 Foundations

· ITAM/Configuration Management

· Problem Management: Kepner-Tregoe method or 5 why’s method

· JIRA Project Management

REQUIRED SKILLS

· Knowledge of ServiceNow, SharePoint, PowerBI and JIRA for tracking and reporting on team activities.

· Strong written/verbal communication skills

· Strong Client (Internal) Management & Stakeholder Management Skills

· Strong Data Analytical skills with ability to digest requirements, share feedback and identify opportunities for improvement.

· Ability to set and meet deadlines.

· Excellent attention to details with ability to identify data trends and patterns.

· Strong sense of ownership and accountability; should be able to act independently.

· Ability to work as part of a multi-region distributed team.

· Individual must be able to multi-task effectively.

· Evaluating changes and updates to source production systems.

DESIRED SKILLS

· Critical Thinking/Problem Solving

· Systems Thinking/Solution Design

· Institutional knowledge of IT processes and systems

· Excellent written and verbal communication

· ServiceNow report building

· ServiceNow Performance Analytics

· Power BI report building

· ITAM/CMDB implementation