Technical Service Desk Analyst - Permanent

We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis.

This role will be hybrid working once

• Experience: 4 years in similar role (MSP Experience Highley Desirable)
• Driving licence and own vehicle
• Salary: £30,000 p.a + out of hours allowance and benefits
• Working Hours: 37.5hrs between 7:30 22:00 (Monday to Friday plus on call )
• Certifications: ITIL Foundation, Microsoft (Desirable)
• Benefits:23 days holiday including bank holidays, mobile phone paid, training budget, pension contribution.

Responsibilities:
Provide remote Technical Support with occasional customer visits
Provide assistance by phone, email and/or using a ticket management system
Update the internal knowledgebase with issue resolution details
Mentor and assist junior team members

Skills & Experience
Good communication, documentation and customer service skills
Experience of supporting the following:
Microsoft server operating systems
Microsoft Exchange
Microsoft Active Directory
VMware and/or Microsoft Hyper-V (VMware preferred)
Microsoft Office 365
Backup & Replication
Microsoft Windows Desktop Operating Systems
Experience of working in a busy MSP environment
Experience of configuring and supporting network devices such as Firewalls and Switches
Good understanding of principles of ITIL Framework

Technologies & Experience
Experience working with Cloud Backup software
Microsoft Remote Desktop Services
Cloud computing and virtualisation technology
Cloud Security
Firewalls
SANs
Server Hardware & Switches
Office 365 Migrations
Scripting

• VMWare or Hyper V
• Microsoft Active Directory
  Knowledge of iOS and Android devices

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