Customer Success Manager

Customer Success Manager

High Wycombe, hybrid

60K – 70K p/a + 20K bonus

We're excited to share an opportunity with a growing facilities management company that's revolutionising the industry through cutting-edge technology. This company offers innovative solutions to streamline facilities management, improving convenience and efficiency for businesses and customers alike. They are rapidly expanding and looking for a talented Customer Success Manager to join their forward-thinking team, contributing to impactful projects in a dynamic and fast-paced environment.

The ideal candidate comes from a facilities management background, or has experience with clients within sectors such as retail and hospitality, healthcare, corporate and office spaces and commercial real estate, and public sector and government.

The key responsibilities include:

1. Client Relationship Management
2. Product/Service Optimisation
3. Issue Resolution
4. Retention and Upselling

This role would suit an experienced senior customer experience/account manager with the ability to manage client expectations and improve customer experience. In return, you’d be joining a team that’s just entered into an exciting growth phase with an exceptional company culture.