Customer Service Executive, Luxury Interiors

Seeking a detail focussed individual, who is passionate about delivering customers the best possible solution who enjoys being part of a busy and collaborative team.

Top reasons to join this Client:

• Starting Basic Salary £30k per annum.
• Company Bonus Scheme.
• Work from well-equipped offices on the Crawley Business Park.
• Prestigious and well-established Designer, Manufacturer & Supplier of Interior Products.
• Excellent career progression as the company continue to scale globally.
• Your focus: managing a busy inbox of customer emails and answering incoming customer calls.
• Rewarding blend; customer experience, order processing & detailed administration.
• Opportunity to represent and be part of a luxury brand with integrity and quality.
• Fast paced professional company culture where you will be recognised for your contribution.
• ​​​​​​​Dedicated training plan.
• 20 days holiday with an additional 2-4 days off every Christmas + Bank Holidays.
• On-site Gym, Pension, Monday to Friday 5 days on site, 7.30am-4.30pm.

Core responsibilities will typically include:

• Managing incoming calls and email enquiries in a centralised mailbox.
• Logging all customer information on the CRM and responding within agreed timescales.
• Building strong relationships with UK customers and global partners.
• Process incoming sales orders.
• Liaising with customers, internal operations team, suppliers and couriers over delivery times.
• Responding to customer queries & complaints.
• Processing returns and exchanges.
• Reporting.

Essential Qualifications, Skills & Experience:

• Experience of customer service / experience, order processing or administration.
• Comfortable managing a high volume of incoming customer emails.
• Natural communicator, happy to answer incoming company calls.
• Highly organised with exceptional attention to detail.
• Passionate about delivering exceptional Customer experience.
• Competent on MS Office Suite.

Nice to have:

• Worked with a CRM, order management system or ticketing system.
• Previous experience gained working in a product-based business.