Guest Services Coordinator

We are working with a leading global hospitality provider who require a Guest Services Executive due to company growth.

Responsibilities:

• Work with other Guest Services Executive to create, maintain, and deliver high end guest services
• Adopt the internal communication program used to create open liaison with guests
• Assist Account Managers with any general tasks (such as hotel searches and accommodation bookings)
• Resolve reported client and guest maintenance issues as required
• Identify areas for process improvement, develop and share ideas for all stakeholders and implement new ideas
• Send out accommodation extension requests and move out instructions
• Upload new property information (descriptions and photos) to the internal database upon request from the Account Managers

Experience & Qualifications:

• Excellent customer services skills with the ability to problem-solve
• Guest Services experience is preferred
• A positive and professional attitude with the ability to communicate clearly and concisely via both email and phone
• Ability to thrive in a fast-paced environment and ability to stay calm under pressure
• Excellent IT skills across MS suite including Word and Excel