Service Coordinator

Join Our Team as an experienced Service Coordinator

Contract:Fixed term contract for 12 months

Hours:40 hours per week

Are you an experiencedcoordinatorwith resilience, the ability to work under pressure, and a knack for meeting deadlines with a smile? If so, and if youre interested in joining a certifiedGreat Place to Workorganization, then apply now!

We are looking for an experiencedService Coordinatorto join our busy Service Delivery Team in Chipping Sodbury, delivering vital in-house gas services to our customers. This is a fixed role, working in the office 5 days per week. You will collaborate closely with customers, engineers, and other stakeholders to ensure services are delivered effectively and efficiently. Your responsibilities will include coordinating and managing the booking of gas servicing and repairs with utmost care and empathy, while ensuring all service delivery complies with relevant legislation and regulations.

As a Service Coordinator, you will:

• Plan daily schedules for heating engineers and coordinate the end-to-end delivery of service and repairs.
• Allocate emergency, urgent, and routine work to engineers.
• Monitor service requests, job progress, and productivity using digital platforms.
• Liaise between customers, suppliers, and internal leaders on service issues.
• Ensure operational processes adhere to quality and safety standards.
• Help compile performance reports showcasing KPIs and customer satisfaction.

The ideal candidate will have experience working in a fast-paced service coordination, planning, compliance, or similar role. Strong IT skills and a flexible approach are essential. You should possess excellent communication and interpersonal skills, a friendly attitude, and good organizational skills with a flair for detail.

Due to the nature of the role, a Basic DBS check will be required to ensure a secure environment. Ready to embark on this versatile journey? Apply now!

Benefits of belonging at Bromford

Joining Bromford isn't just about a job; it's about a community that values you. Here's a glimpse of the benefits you'll enjoy:

• 27 days annual leave, plus bank holidays and the option to buy or sell up to 5 days leave each year
• £500 personal allowance to spend on your choice of benefits such as private medical cover, critical health insurance, dental treatment and gym membership
• A Performance Related Pay scheme based on organisational and individual performance
• Retail discount schemes to help you save on spending?such as food shops, clothing and technology
• A wellbeing app that gives you access to free virtual GPs, 24/7 mental health support and rewards for healthy habits
• A choice of two pension schemes, with employer contribution rates of up to 10% of salary

As a certified Great Place To Work, we value your well-being and offer a comprehensive benefits package. Apply now, and let's make Bromford the next exciting chapter in your career!

Swift action required! The closing date for applications is just around the corner on16th October2024.

Seize this opportunity now! In the event of a high volume of applications, we reserve the right to close the vacancy early. Don't miss your chance to join us on this exciting journey! Apply promptly.

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