Meter Support Advisor

Meter Support Advisor

Reports to: Meter Support Supervisor

Role Type: Permanent

Location: Belfast

We are looking for a detail orientated and highly motivated candidate to deliver excellent customer service within a small busy team at our Belfast office, based near the Titanic Quarter.

You will be first point of contact for all Calor domestic and commercial customers throughout Ireland who have a gas meter installed at their property and will be responsible for exceeding expectations across all our customer touch points during their lifetime with Calor.

Main responsibilities:

• Provide clear, informative, and expert advice in relation to all aspect of the metered service with a confident and positive attitude.
• Resolve problems to customer’s satisfaction in a timely fashion and ensure root cause has been identified and communicated to relevant department for corrective action.
• Acquire and accurately capture and update all necessary customer information.
• Ensure that all admin and reporting is conducted to strict deadlines and in accordance with the required processes and procedures.
• Must be a team player and willing to support other team members in tasks with an enthusiastic and approachable attitude.
• Manage calls relating to customer queries in a professional and efficient manner.
• Any other ad hoc duties which may involve direct contact with other departments

The person:

• Consistently achieve performance targets and standards relating to productivity, schedule adherence, turnaround times and quality.
• Strong administrator, proficient in Microsoft Office and CRM with the ability to multitask
• Two years relevant customer service experience with a proven track record
• Excellent phone manner and the ability to resolve assigned queries in relation to customer accounts, services and bills within the agreed service levels of the department.
• Ability to work effectively using own initiative, good planning and organisation skills.
• Must demonstrate strong verbal and written communication skills with a focus on attention to detail.
• Ability to work under pressure and manage priorities.