TikTok & Customer Experience Ambassador

TikTok & Customer Experience Ambassador:

We are looking for a passionate TikTok & Customer Experience Ambassador to help continue driving Skinnydip forward! The role is based at our head office in Camden Town. The ideal candidate will need to be highly enthusiastic and engaging and ready to offer our customers a fantastic experience and service. The role is split into two with half of the time spent hosting our TikTok lives and the other half spent responding to customer queries. If you are a driven and motivated individual up for the challenge of working within a rapidly growing lifestyle brand, then this is the role for you.

As TikTok & Customer Experience Ambassador, you are expected to be:

• Engaging and enthusiastic.
• Highly Driven and able to work under pressure to meet deadlines.
• Exceptional attention to detail and organisation skills.
• Excellent communication skills.
• Enthusiastic, self-confident and self-motivated.
• Ability to work on an individual level as well as a team environment.
• Proactive with problem-solving skills.
• Willing to adapt and take on new challenges and driven to continually improve.
• A degree of entrepreneurialism.

Your responsibilities include, but are not limited to:

• Hosting TikTok lives.
• Responding to customer queries.
• Providing a memorable and positive experience for all customers.
• Reporting to our customer service manager daily.
• Reporting to our TikTok manager daily.
• Assisting the team with any additional tasks to ensure response times are met.