Part-Time Outlet Client Advisor Mandarin Speaker M/F - Bicester Village

STONE ISLAND is seeking a highly motivated Client Advisor Mandarin speaker, for a rewarding part-time (20h per week) permanent contract to join its Bicester Village Store starting as soon as possible.

ROLE MISSION:

A Stone Island Client Advisor delivers on stage the Stone Island Customer Experience. With passion and authenticity, welcomes and guides each Client across our values and heritage, gets to know the Client and advises honestly and genuinely. As the direct and trusted point of reference in store, the Client Advisor builds the Stone Island community establishing and nurturing long-lasting relationships with the Client.

ATTITUDES:

PASSION BURNER

Enthusiastic about life, with strong interests, able to transmit emotions

EXCELLENCE SEEKER

Proactive, focused on achieving goals, continuously raising the bar and willing to go beyond client’s expectations

COMMUNITY BUILDER

Dedicated to establishing long-lasting relationships with clients as well as acting as a real team player, fosters the community around the brand

AUTHENTICITY KEEPER

Trustworthy and genuine, honest with his/herself and with others, always acts according to the brand’s and his/her own values

EXPLORATION LOVER

Eager to discover, open minded and curious to learn through experience and from others

RESPONSIBILITIES:

PRODUCT KNOWLEDGE

● Has strong knowledge of the collection

● Provides insights on fabrics and products specificities

BUSINESS

● Drives Sales, achieving individual results and contributing to the team ones

● Maximises sales opportunity leveraging cross- selling

OPERATIONS / STOCK MANAGEMENT

● Supports BOH organization and procedures implementation as well as replenishment / transfer activities

● Supports the maintenance of the store’s visual merchandising standards

● May have opening and closing responsibilities.

Requirements:

• Previous experience in sales roles;
• Experience in structured luxury fashion/retail companies is a plus;
• Previous international experience both in professional and non-professional contexts;
• Passion for retail, client service and the luxury fashion industry;
• Excellent understanding of the luxury sector and product sensitivity;
• Strong communication skills;
• Willingness to evolve in the organization;
• Fluency & sophistication in English and Mandarin, another language is a plus;
• Digitally aware and open to new ways of working;
• Ability to work in a fast-paced, changing environment.