Head of Industry Change

About The Role

We have an exciting opportunity for an experienced Energy Industry manager to lead our industry operational change team.

We are looking for a dynamic Manager with a strong understanding of the Energy Industry, change management and project control principles with demonstrated ability to lead and drive successful change initiatives.

You will be responsible for ensuring our end-to-end industry operations are fully compliant with the latest industry and systems processes utilising the latest functionality and integration available whilst managing performance of cross functional and skilled teams through collaboration and education to deliver the required change throughout the business. The role will also require continuously improving and evolving the way our processes are carried out to support a best practise industry approach to reduce failure demand, exceptions and improve our settlement and billing position.

You will be responsible for creating a project planand delivering the structured change management elements of projects, working in partnership with other teams and colleagues to ensure the business is fully prepared for any impacts that arise because of changes to processes, systems, or people.

You’ll be working alongside the Director of Industry Operations, industry managers, team leaders, business analysts, project managers across our domestic and commercial retail businesses, along with liaising will all teams affected by the change to deliver industry affected initiatives, implementing new industry and system functionality and deliver improvement programmes and projects across Industry Operations which supports the business to remain compliant and facilitate development of new products and services along with improving our billing and settlement performance

About You

• Have detailed and indepth knowledge of the Energy industry, including balancing and settlements systems, Industry systems, DTC/DTN and supporting products, aFMS, uSmart and Junifer.
• 2 years + Programme/ Project Management experience such as Prince 2 or similar.
• Proven experience in leadership, industry operations, and collaboration.
• You will be analytical, with excellent analysis skills using data to inform your decisions and be able to communicate this effectively to all stakeholders, to help facilitate the change and improvements
• Confident and experienced people leader who can work in a dynamic and agile environment, happy to take on and support tasks in all areas.
• Proven leadership skills with a record of accomplishment of leading/motivating teams, individuals and promoting exceptional organisational, time management and communication skills.
• Experience in leading the delivery of operational, technological, and regulatory change supported by a proven record of delivering operational and regulatory change initiatives and projects within a large organisation that affects people, processes, and systems.
• Experience in producing project plans, PID’s, operational and technical business change requests supported by thorough business cases to support investment, buy in and delivery.
• Strong interpersonal and communication skills and enjoy working with diverse stakeholders from different areas across an organisation.
• Strong collaboration skills, and experience of managing change across multiple teams and workstreams.
• Highly motivated, with the ability to work on own initiative and deliver to tight deadlines and multiple initiatives.
• Experience of extracting and analysing data
• Comfortable in leading a cross functional team and working with minimal supervision.
• The ability to design and deliver change interventions with our customers in mind (external / internal); being able to identify and successfully engage with key stakeholders across the organisation.
• Excellent stakeholder management skills and comfortable communicating at all levels
• Ability to represent Ecotricity in a positive and effective manner across the energy industry.
• Responsibility for delivering excellent performance results.
• A people person who also can lead, inspire, and motivate a cross functional team to improve processes for consistent performance improvement internally and drive improvements to our industry data, to ensure that customers are receiving minimal disruption to the services we provide.

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution

Volunteering day

Hybrid working

Various company discounts (including shops, days out and events)

Holiday of 25 days (plus bank holidays) & ability to buy/sell days

Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of - grass.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.