Head of International Claims

AXIS is seeking a Head of International Claims to join our Claims function. This role reports to the Global Chief Claims Officer. The successful candidate will be a key team member of the Axis Claims team and will be responsible for directing and managing the International Claims team (primarily located in London and Dublin) and comprised of a sophisticated group of claims professionals with a variety of specialty insurance claims expertise that provide claims service for the Axis Global Markets business. This Managing Agency Head of Claims Senior Manager Function role is responsible for leading and managing the International Claims team in an efficient and effective manner, delivering a high-quality claims results and excellent customer service. In this role, the Head of International Claims is also the Head of Claims for AXIS Specialty Europe SE (pre-approved and regulated position by the Central Bank of Ireland, PCF-43). The role is also a member of the Managing Agency Executive Committee, International division leadership team and other business and entity committees that may arise from time to time.

Job Responsibilities

• Managing within budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs, and properly accounting for expenses to achieve fiscal responsibility.
• Establishing metrics and utilizing existing performance monitoring systems and data to provide quantifiable performance tracking to ensure quality and productivity.
• Leading and fostering a transformation mindset supporting claims improvement and growth aligned to broader Axis strategies and growth plans.
• Identifying claims processes and service models that need improvement aligning with the strategic goal of developing modern, efficient claims processes and service in collaboration with Axis International Claims Operations.
• Ensuring all claims are managed and reserved in accordance with the AXIS claims handling guidelines and protocols and ensuring that Lloyd’s Claims Management Principles and Minimum Standards are met and exceeded.
• Working collaboratively with Axis Claims teams in the North America Region ensuring best in claim service for Axis globally.
• Working closely with Xchanging claims services (XCS), other service providers and market members to ensure a premiere claims service to clients is provided and maintained
• Building and maintaining key relationships with internal stakeholders (e.g., peers, underwriting, actuarial, ceded reinsurance, various executive management leaders).Building and maintain key relationships with external stakeholders (e.g., brokers, insureds, regulators - including FCA and PRA, Lloyds Market Association, attorneys, auditors, reinsurers, vendors, TPAs and MGA/MGUs).Working closely with product development and underwriting teams ensuring that coverage issues, opinions and experiences gained in claims process are shared with the overall goal of improving products, underwriting and claims handling.
• Working closely with other departments within AXIS including actuarial, underwriting, finance and ceded reinsurance ensuring that critical claims information is shared and elevated in a timely and appropriate manner to enhance overall Axis performance.
• Leading a performance enhancement culture by actively coaching and mentoring direct reports, providing regular feedback, and developing employees for broader roles and responsibilities that support professional growth and development and working collaboratively with HR Business partner support and guidance.
• Recruiting, hiring, and retaining top talent as well as developing succession plans.

KEY SKILLS & ABILITIES:

• 10-15+ years of claims leadership and management experience focused on International Claims experience with commercial and specialty insurers, as well as:
• Demonstrated leadership, organizational, and management skills
• A good working knowledge of the London market and claims subscription process, including the use of CLASS, ECF systems and working in line with the IUA and Lloyd’s markets.
• Demonstrated ability to influence and collaborate at all organizational levels, both internally and externally as well as the ability to identify and resolve complex, disputed claims
• Excellent oral and written communication skills with the ability to deal effectively with people with conflicting expectations, differing opinions, and multiple viewpoints.
• Relevant professional qualifications – ACII or equivalent
• Travel is associated with this role.