Store Manager / Assistant Store Manager

Industry: Designer toys and collectible pieces

Location: Pop Mart London Stores

Job type: Full time Permanent

Working Hours: 40 hours per week

About POP MART

Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.

In the UK, POP MART operates seven stores in London and Midlands, and over six Robo Shops (vending machines for POP MART products). With our ambitious growth plan, we continue to expand our retail network by opening new stores in London and nationwide.

For more information, please visit www.popmart.com and our LinkedIn Career page.

What to Expect

POP MART is a boutique-sized company with a young and multicultural team where you can expect to:

• Gain valuable professional experience covering the entire retail life cycle
• Have the opportunity to work with people from different countries and cultures in a collaborative environment
• Receive structured customer service, retail operations, and product training
• Be proactively involved in the company’s growth

Benefits

POP MART offers our employees:

• Selected POP MART toys as appreciation gifts every month
• A structured bonus/commission scheme in line with the company’s and the individual’s performance
• Comprehensive training and development programs
• Regular team social events
• Paid rest breaks

The Role and Candidate

We are searching for a Retail Store Manager to lead and oversee operations at a designated Pop Mart store. This is a key leadership role responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards.

This management position requires strong leadership skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. The position reports to and receives functional guidance from the Area Manager.

Responsibilities

• Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Develop and implement strategies to achieve sales targets and improve store performance
• Provide exceptional customer service and resolve any customer issues or complaints
• Train, mentor, and supervise the sales team, ensuring they adhere to company policies and procedures
• Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
• Control stock discrepancy by monitoring inventory levels and implementing loss prevention measures
• Manage visual merchandising, ensuring the store's tidiness and cleanliness are maintained at the highest level
• Oversee cashier point operations, including daily opening and closing procedures
• Conduct regular staff meetings to communicate goals, expectations, and updates
• Lead recruitment efforts, evaluate potential candidates' performance, and train new team members
• Perform administrative tasks such as rota scheduling, payroll management, and sales reporting
• Ensure compliance with all company policies, procedures, and relevant regulations
• Be available to work flexible hours, including nights, weekends, and holidays

Required Qualifications

• Proven experience (4+ years) in retail management, preferably in a similar industry
• Bachelor’s degree in business administration, Retail Management, or a related field (or equivalent work experience)
• Fluent in professional English, with excellent verbal and written communication skills
• Strong leadership skills with the ability to motivate and develop a high-performing team
• Proven ability to develop and implement strategies to achieve sales targets and improve store performance
• Excellent organizational and problem-solving skills with a keen attention to detail
• Proficient in administrative tasks such as rota scheduling, payroll management, and reporting
• Team-oriented with the ability to foster a positive work environment
• Candidates with less experience can also apply for Assistant Store Manager position

Desirable but Not Essential

• Multi-lingual language ability (Chinese Mandarin is preferred)
• Experience in the toy or collectibles industry
• Knowledge of visual merchandising techniques
• Familiarity with retail management software and point-of-sale systems

Your Application

If the opportunity sounds interesting to you, please apply with your updated CV via “Apply Now” or email to uk.hr@popmart.com.