SEN Secondary School - IT Technician

JOB PURPOSE

To provide specialist ICT support to staff and pupils, and to assist in the maintenance of the school curriculum ICT equipment.

This job falls within the definition of regulated activity and therefore would be subject to an Enhanced DBS with barred list check.

STRUCTURE CHART

An up-to-date organisation chart, showing reporting lines.

MAIN DUTIES AND RESPONSIBILITIES

· Maintain, move and set up computer workstations and other ICT equipment

· Assist in troubleshooting hardware and software problems and resolve as appropriate

· Add and delete new users and manage access rights and password control within agreed security parameters

· Audit all ICT equipment as required

· Provide support to pupils and staff in the use of ICT systems and provide feedback to pupils relating to achievement under teacher guidance

· Undertake hardware and software upgrades

· Follow appropriate back up procedures

· Provide local printer administration

· Monitor and manage stocks of materials and ensure they are kept in an orderly safe and secure manner, cataloguing as required

· Train new users in the use of systems and support all staff as required.

· Liaise with West Berks ICT staff as required

· Website and e-mail management

· Promote the welfare of children and support the school in safeguarding children though relevant policies and procedures

· Promote equality as an integral part of the role, treating everyone with fairness and dignity

· Comply with school health and safety policies, procedures and rules

SCOPE (impact on/control of resources, people, money etc)

No budget responsibility or line management responsibility.

PERSON SPECIFICATION

Essential/

Desirable

Qualifications

A minimum of five GCSE's at grade C or above

Essential

Experience

Previous experience of working with IT hardware

Desirable

Knowledge and understanding

Understanding of child protection, safeguarding and bullying issues and able to demonstrate understanding of own accountabilities

Essential

Skills and abilities

Ability to use Outlook, and a web browser to access information

Essential

Basic ability to use Microsoft Office (Word, Excel, PowerPoint etc) and Exams Organiser

Essential

Ability to relate to teaching and non-teaching staff with ease

Essential

Ability to work efficiently under pressure at stressful times

Essential

Work-related personal qualities

Confident, patient and tactful approach to staff enquiries and complaints

Essential

Sound communication skills via telephone, face to face, written communications and email

Essential

Flexible and approachable

Essential

Resilient under pressure

Essential

This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016, and therefore the ability to fulfil all spoken aspects of the role with confidence in English will be required. Conversing at ease with members of the public (including pupils), providing advice and using any specialist terminology appropriate to the role is essential for the post.

Essential

Location: Benham Hill, GB

Posted Date: 10/1/2024