Team Operations Manager

Job Summary Job Description What is the opportunity? The RBC Dominion Securities team located in downtown Edmonton AB is currently seeking a Team Operations Manager to assist in administering all aspects of the day to day operation of a large advisor team. This is an exciting, challenging role in one of the largest Branches in the system. The ability to learn and grow in this role is vast. The Team Operations Manager fulfils a leadership role within an advisor team by providing management and employee relations support to the Advisor and Support Staff. This role is Management and Human Resources related with additional book of business responsibilities and requires the ability to prioritize tasks, work under pressure of daily deadlines, and keep organized while working under frequent interruption. The Team Operations Manager will work closely with the Advisor and Branch Management and reports directly to the Branch Operations Manager. What will you do? Manage business and team management with input from the Advisor Manage operations and human resources needs of the team Manage all team operations and foster a collaborative and high-performance culture within the team Assist Advisor with all aspects of team HR management including training Client Experience Management and Service Plan coordinator for team Oversee onboarding of high-value clients and act as a liaison between clients, advisor and operations team Manage Information and Technology Strategy and implementation for team Review, update and ensure consistent execution of key team processes Must-have Strong oral and written communication skills Strong organizational skills with ability to multitask , attention to detail Professionalism and ability to manage highly confidential information Excellent people skills, ability to manage different personalities, mature/positive attitude Minimum 3-5 years experience in full-service brokerage industry in a similar position professional services, finance or wealth management Nice-to-have Proficiency in Excel and Outlook Mail/Calendar Completion of the Canadian Securities Course (CSC), the Conduct and Practices Handbook Course (CPH) Whats in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Job Skills Communication, Conflict Management, Critical Thinking, Customer Service Management, Detail-Oriented, Interpersonal Relationship Management, Online Customer Support, Results-Oriented, Teamwork, Time Management Additional Job Details Address: 10111 104 AVE NW:EDMONTON City: EDMONTON Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2024-08-15 Application Deadline: 2024-09-13 I nclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Location: Edmonton, CA

Posted Date: 10/2/2024