132641 - Clerical Support Worker/Client Engagement

Clerical Support Worker/Client Engagement Job ID 2024-132641 City Vancouver Work Location Sheway Department Sheway Program Home Worksite 12 - Vancouver Community Labour Agreement Community Subsector Union 312 - Community CUPE (37.5 Hr) Position Type Baseline Job Status Temporary Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Community Health Services Salary Grade 5 Min Hourly CAD $24.76/Hr. Max Hourly CAD $26.38/Hr. Shift Times 0830-1630 Days Off Saturday, Stats, Sunday Position Start Date As soon as possible End Date 9/16/2025 Position End Date - Incumbent Position ends on the listed end date or upon the return of the incumbent. Salary The salary range for this position is CAD $24.76/Hr. - CAD $26.38/Hr. Job Summary Come work as a Clerical Support Worker with Vancouver Coastal Health (VCH) Vancouver Coastal Health is looking for a Clerical Support Worker to support the team at Sheway in Vancouver, BC. Apply today to join our team Sheway is a Pregnancy Outreach Program (P.O.P.) located in the Downtown Eastside of Vancouver. The program provides health and social service supports to pregnant women and women with infants under eighteen months who are dealing with drug and alcohol issues. The focus of the program is to help the women have healthy pregnancies and positive early parenting experiences. As a Clerical Support Worker you will: Provide support services to pregnant and parenting clients with substance use. Monitor clients, documents and provides verbal reports on observations in accordance with standard procedures or specific direction, facilitates the use of community services and resources and proves information on community services, and liaises and coordinates services with mental health, addictions, and medical professionals. Participate in team meetings and corporate initiatives, engage in on going team planning and quality improvement activities, maintain a safe and clean environment for clients and team, and performs a variety of clerical duties as required. Play a key role in supporting client engagement, systems navigation in a low barrier, indigenous culturally safe context. Qualifications Education & Experience Grade 12. Office Administration Certificate, Medical Terminology and one (1) year recent related experience or an equivalent combination of training and experience. Knowledge, Skills & Abilities Demonstrated exceptional customer service and communication skills related to providing low barrier health care services for clients and with external partners. Working knowledge of office procedures. Ability to operate a multi-line switchboard/phone system. Ability to keyboard 5,000 keystrokes per hour. Business writing skills. Knowledge of basic accounting principles. Ability to utilize trauma informed, harm reduction and indigenous cultural safety knowledge and principles to inform service delivery for pregnant and parenting women requiring enhanced and low barrier health care access and services. Demonstrated ability to work under pressure and to anticipate potential problems/conflicts and take appropriate action. Ability to organize and prioritize. Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff. Ability to deal tactfully and effectively with coworkers, clients and staff from other agencies. Demonstrated skill in using a variety of office equipment and computer software programs. Demonstrated ability to work independently and within a team. Ability to prioritize and organize workload and meet deadlines. Demonstrated ability to troubleshoot and solve software related problems. Physical ability to perform the duties of the position. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check. WHY JOIN VANCOUVER COASTAL HEALTH? VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work. Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan Grow your career with employer-paid training and leadership development opportunities Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families Award-winning recognition programs to honour staff, medical staff and volunteers Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed. We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person. Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024. Only short-listed applicants will be contacted for this posting. Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply. Thank you for your interest in Vancouver Coastal Health. 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Location: Greater Vancouver, CA

Posted Date: 10/2/2024