2025 Wealth Management, Winter User Research Operations Co-op (4 months)

Job Summary What is the opportunity? The User Research & Insights team in Wealth Management Canada partners with several product teams to represent the users voice in product development. We are seeking a User Research Operations (ReOps) co-op to support our ReOps practice that enables researchers to conduct efficient and quality research at scale. This is a unique opportunity to learn all that goes into enabling a team of researchers to service several product teams. While this is primarily a ReOps role (80%), there is an opportunity to support research studies (20%). Job Description What will you do? Participant & Panel Management : screen, recruit, and schedule users for research studies; support the management and health of participant panels. Research Efficiency: help streamline internal processes and iterate templates to decrease time for project completion. Tools: collaborate on a tools strategy to enable process efficiency and quality research & feedback both for the research team and cross-functional teams (ex: product, design etc.) Insight Management : collaborate on the general strategy and insights repository to collect, store, and share insights. User Research: Conduct user research including observation, note taking and synthesis. Must Have Currently enrolled at a Canadian post-secondary institution with a focus on Information Sciences, Research, Social Sciences, Anthropology, Humanities, Psychology, or related discipline Demonstrated organizational skills with attention to detail. Experience in qualitative research. Excellent interpersonal and communication skills (verbal and written) Self-starter, capable of working in a fast-paced environment. Skilled in common digital tools (ex: Mural, Microsoft Excel) Nice-to-have Graduate Degree Experience with popular research tool (Qualtrics, Bloomfire, Dovetail, Condens, etc.) Please note : Tobe eligible for these student positions, you must either: Bereturningto school after the work term end-date; or If you are not returning to school (i.e.,are graduating immediately after the work term), you must require the full work term as a mandatory component to graduate successfully. Candidates should be able to work in our downtown Toronto office 2 days a week. Whats in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. At RBC, you will have opportunities to: Interact with leaders who support your development through coaching and managing. Network and build lasting relationships with students from diverse backgrounds from across Canada. Make a difference and lasting impact through meaningful work. Work in a dynamic, collaborative, progressive, and high-performing team. Job Skills Communication, Computer Literacy, Detail-Oriented, Humanities, Interpersonal Relationships, Listening Effectively, Operations Administration, Personal Development, Personal Initiative, Quality Research, Researching, Teamwork, User Research Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: TORONTO Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Student/Coop (Fixed Term) Pay Type: Salaried Posted Date: 2024-09-26 Application Deadline: 2024-10-07 I nclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Location: Toronto, CA

Posted Date: 10/2/2024