Nigel Frank International
ITAM Data Quality Operations Consultant/ServiceNow
Job Location
Glasgow, United Kingdom
Job Description
Role Description:
The candidate will be responsible for:
Driving accuracy of the asset lifecycle stage in the Configuration Management System
Drive accuracy / completeness of attributes required to support ITAM processes and controls.
Driving improvement to 'evidenced' and 'accuracy' scores supported by Technology Asset Inventory reconciliation engine including identifying discrepancies in source data and driving remediation activity.
Maintaining the mapping reported asset lifecycle stage in the Configuration Management System to the lifecycle stages defined in the ITAM Standard.
Management of the scope asset attributes required for ITAM with directional maturity toward class-based required attributes.
Identification of authorized assets
Creating / maintaining register of IT asset inventory data quality issues.
Reporting / observability of IT asset data quality.
Develop / execute / oversee data validation processes where required.
Accountable for reporting availability of priorities attributes in both AMDB, CMDB.
Accountable for ensuring that lifecycle attributes for assets is accurate (the prioritized level 1/ level 2 attributes)
Support compliance and audit requirements
PREFERRED QUALIFICATIONS & EXPERIENCE
Bachelor degree.
Experience with ServiceNow
ITIL4 Foundations
ITAM/Configuration Management
Problem Management: Kepner-Tregoe method or 5 why's method
JIRA Project Management
REQUIRED SKILLS
Knowledge of ServiceNow, SharePoint, PowerBI and JIRA for tracking and reporting on team activities.
Strong written/verbal communication skills
Strong Client (Internal) Management & Stakeholder Management Skills
Strong Data Analytical skills with ability to digest requirements, share feedback and identify opportunities for improvement.
Ability to set and meet deadlines.
Excellent attention to details with ability to identify data trends and patterns.
Strong sense of ownership and accountability; should be able to act independently.
Ability to work as part of a multi-region distributed team.
Individual must be able to multi-task effectively.
Evaluating changes and updates to source production systems.
DESIRED SKILLS
Critical Thinking/Problem Solving
Systems Thinking/Solution Design
Institutional knowledge of MS IT processes and systems
Excellent written and verbal communication
ServiceNow report building
ServiceNow Performance Analytics
Power BI report building
ITAM/CMDB implementation
Location: Glasgow, GB
Posted Date: 10/2/2024
The candidate will be responsible for:
Driving accuracy of the asset lifecycle stage in the Configuration Management System
Drive accuracy / completeness of attributes required to support ITAM processes and controls.
Driving improvement to 'evidenced' and 'accuracy' scores supported by Technology Asset Inventory reconciliation engine including identifying discrepancies in source data and driving remediation activity.
Maintaining the mapping reported asset lifecycle stage in the Configuration Management System to the lifecycle stages defined in the ITAM Standard.
Management of the scope asset attributes required for ITAM with directional maturity toward class-based required attributes.
Identification of authorized assets
Creating / maintaining register of IT asset inventory data quality issues.
Reporting / observability of IT asset data quality.
Develop / execute / oversee data validation processes where required.
Accountable for reporting availability of priorities attributes in both AMDB, CMDB.
Accountable for ensuring that lifecycle attributes for assets is accurate (the prioritized level 1/ level 2 attributes)
Support compliance and audit requirements
PREFERRED QUALIFICATIONS & EXPERIENCE
Bachelor degree.
Experience with ServiceNow
ITIL4 Foundations
ITAM/Configuration Management
Problem Management: Kepner-Tregoe method or 5 why's method
JIRA Project Management
REQUIRED SKILLS
Knowledge of ServiceNow, SharePoint, PowerBI and JIRA for tracking and reporting on team activities.
Strong written/verbal communication skills
Strong Client (Internal) Management & Stakeholder Management Skills
Strong Data Analytical skills with ability to digest requirements, share feedback and identify opportunities for improvement.
Ability to set and meet deadlines.
Excellent attention to details with ability to identify data trends and patterns.
Strong sense of ownership and accountability; should be able to act independently.
Ability to work as part of a multi-region distributed team.
Individual must be able to multi-task effectively.
Evaluating changes and updates to source production systems.
DESIRED SKILLS
Critical Thinking/Problem Solving
Systems Thinking/Solution Design
Institutional knowledge of MS IT processes and systems
Excellent written and verbal communication
ServiceNow report building
ServiceNow Performance Analytics
Power BI report building
ITAM/CMDB implementation
Location: Glasgow, GB
Posted Date: 10/2/2024
Contact Information
| Contact | Human Resources Nigel Frank International |
|---|