3r Consulting Ltd
Software Support Engineer
Job Location
Higher Ferry, United Kingdom
Job Description
Software Support Engineer
Chester
Salary £25,000
Monday – Friday / 08:00 – 16:00 (Early finish on Friday’s)
My client is a leading SaaS business, that have rapidly grown to become a trusted leader іn their industry by disrupting traditional services with a progressive approach.
My client is looking for a Software Support Engineer to help their clients succeed. You'll work closely with their clients, providing world-class service while addressing issues such as API calls, data discrepancies, reporting troubleshooting, account configuration, and general problem-solving (product-related).
The successful Software Support Engineer will report directly to the Head of Support, who has high expectations for delivering first-class service.
What your responsible for
* Deliver comprehensive product support to both new and existing clients through a ticketing system, instant chat, and online documentation.
* You'll focus on resolving support requests promptly while maintaining full ownership of tickets and ensuring client satisfaction.
* You'll also serve as a liaison for development and product enhancement, escalating bugs and reproducing customer issues to assist with improvements.
* Your efforts will contribute to maintaining my client's industry-leading customer satisfaction and reputation.
* You'll provide support during high-ticket volume hours from 08:00 - 16:00
What you need to succeed
* Proven experience in troubleshooting.
* A customer-centric mindset, always striving to exceed expectations.
* Strong communication skills with a focus on delivering feedback for a seamless customer experience.
* Empathy for client concerns and a commitment to resolving issues for both the client and My Client.
* A collaborative attitude with the willingness to support team members and ask for help when necessary.
* Familiarity with APIs
To stand out
* Demonstrated expertise in providing top-tier customer service.
* Technical experience in performance marketing and analytics.
* Bachelor's degree in computer science or information technology.
What You’ll Get
* Casual dress code
* Work from home 2 days per week
* Gym membership contribution
* Plus, more
Location: Higher Ferry, GB
Posted Date: 10/2/2024
Chester
Salary £25,000
Monday – Friday / 08:00 – 16:00 (Early finish on Friday’s)
My client is a leading SaaS business, that have rapidly grown to become a trusted leader іn their industry by disrupting traditional services with a progressive approach.
My client is looking for a Software Support Engineer to help their clients succeed. You'll work closely with their clients, providing world-class service while addressing issues such as API calls, data discrepancies, reporting troubleshooting, account configuration, and general problem-solving (product-related).
The successful Software Support Engineer will report directly to the Head of Support, who has high expectations for delivering first-class service.
What your responsible for
* Deliver comprehensive product support to both new and existing clients through a ticketing system, instant chat, and online documentation.
* You'll focus on resolving support requests promptly while maintaining full ownership of tickets and ensuring client satisfaction.
* You'll also serve as a liaison for development and product enhancement, escalating bugs and reproducing customer issues to assist with improvements.
* Your efforts will contribute to maintaining my client's industry-leading customer satisfaction and reputation.
* You'll provide support during high-ticket volume hours from 08:00 - 16:00
What you need to succeed
* Proven experience in troubleshooting.
* A customer-centric mindset, always striving to exceed expectations.
* Strong communication skills with a focus on delivering feedback for a seamless customer experience.
* Empathy for client concerns and a commitment to resolving issues for both the client and My Client.
* A collaborative attitude with the willingness to support team members and ask for help when necessary.
* Familiarity with APIs
To stand out
* Demonstrated expertise in providing top-tier customer service.
* Technical experience in performance marketing and analytics.
* Bachelor's degree in computer science or information technology.
What You’ll Get
* Casual dress code
* Work from home 2 days per week
* Gym membership contribution
* Plus, more
Location: Higher Ferry, GB
Posted Date: 10/2/2024
Contact Information
| Contact | Human Resources 3r Consulting Ltd |
|---|