Danish Customer Service Advisor

About Us:

GIMO is a silver award winner for 2021 Employee Centric Company at UK Employee Experience Awards (UKEXA) in London. Company was established in 2006, based in the Waterloo/Southwark area with circa 200 employees working for us in London, and an additional 450 employees working globally as part of the group. Focussing on mobile and online Poker, Casino, and Sports Betting products in major European and Asian markets.

Gimo works in close partnership with leading global gaming brands such as NetBet, 777, and betFIRST

We have a very multicultural team here at GIMO with employees specialising in all aspects of Marketing, Affiliation Marketing, Development, Web Design, Content, Analysis, Software Development and Customer Service.

Job Specification:

• with customers through email, online chat, telephone, and other channels that are available.
• promptly to customer inquiries and following up on queries.
• products inside and out so that they can answer questions.
• and resolving customer complaints. Assess customer requirements and aim to resolve queries first time whenever possible.
• and coordinating with back offices when necessary.
• a positive, empathetic, and professional attitude toward customers always.
• all procedures for internal and external communications.
• Ensure customer satisfaction and provide professional customer support.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Reaching SLAs that are in place.

Shift pattern, including weekends.

Person Specification:

• Danish native speaker
• Previous customer support experience for at least 2 years
• Computer literate and able to multitask.
• Able to work well in a fast-paced environment.
• Able to work to targets, be self-motivated, focused and assertive.
• Previous experience/knowledge of RG/AML policies desirable but not necessary.

We offer an excellent benefits package which contains many features.

Our generous benefits package [ applicable to UK based candidates only] includes but not limited to

• working [ 3 days in office/ 2 days remote ]
• from abroad up to 4 weeks/ year.
• and drinks every Friday.
• Scheme
• Health Insurance
• Wellbeing
• and Development Programmes
• social engagement activities

More benefits are available and will be discussed once successful.

“GIMO is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships."