Store Manager

ABOUT COMPANY

Casio is a leading multinational electronics company which prides itself on launching innovative designs and leading technologies to both consumer and B2B sectors. Our vision is to see our brands inspire users across generations.

Our G-SHOCK brand was born from a dream of “creating a watch that never breaks”. Casio engineer Kikuo Ibe designed a watch that would resist centrifugal and impact forces as well as high water pressure. Since then G-SHOCK has become a byword for independence and pushing the limits.

ABOUT THE ROLE
How you will fit in the company…

As the Store Manager, you will play a pivotal role in our brand flagship store. Your main focus will be on boosting revenue, achieving profitability targets, and delivering an exceptional consumer experience.

We are looking for a confident and experienced team manager who can inspire our team to reach KPI targets, while also excelling at coaching and developing individuals. You will work closely with our marketing team to ensure the store is stocked with the right products, priced competitively, and promoted effectively.

In addition to managing the store operations, you will foster strong relationships with London's street fashion and lifestyle communities, positioning yourself as a representative of our brand. Your deep understanding of London's fashion and music culture will be invaluable in staying ahead of the latest trends.

As the Store Manager, you will oversee the Assistant Store Manager and collaborate with the wider Marketing team to ensure the smooth execution of our G-SHOCK store marketing initiatives, including G-SHOCK Radio, Sessions, and the @gshocklondon Instagram activities hosted at the store.

KEY RESPONSIBILITIES
What you’ll be expected to…

SALES & BRAND

• Take charge of the G-SHOCK London retail team, fostering a vibrant brand culture that drives sales targets and boosts profitability.
• Deliver regular sales reports and collaborate closely with the marketing team to implement strategic initiatives for continued success.

TEAM MANAGEMENT

• Take charge and guide a remarkable team.
• Conduct regular meetings with team members to keep them informed about product information, operational changes, and store objectives.
• Establish precise goals and expectations that align with the company's mission. Additionally, recognise and offer direction to outstanding performers to further develop their skills.

PRODUCT/STOCK

• Collaborate with the direct commerce planning team to accurately anticipate stock requirements and secure exclusive products. In addition, efficiently manage surplus stock.
• Supervise annual stock take to minimize loss and achieve shrinkage targets.

OPERATIONS

• Efficiently manage operational costs alongside the planning team, identifying any deviations from the forecast plan and promptly taking corrective measures.
• Ensure adherence to operational procedures and keep employee operations manuals up to date, while also providing necessary training for the store.
• Take charge of creating the monthly team schedule and effectively handle absence management when needed.
• Maintain store banking activities and ensure that the team complies with all necessary protocols and guidelines.

DATA & REPORTING

• Capture consumer information in compliance with GDPR guidelines, in order to gather valuable insights for the marketing and timepiece sales team.

VISUAL MERCHANDISING & PROMO

• Collaborate with the Trade Marketing team to develop innovative concepts and attractive store layouts that maximise space utilisation for new product ranges and special events like in-store discount sales.
• Partner closely with the Marketing Team to execute engaging in-store promotions, successful product launches, and a well-planned events calendar.

FASHION

• Collaborate with the Brand Marketing & Partnerships Manager to establish connections with prominent lifestyle and fashion brands to promote G-SHOCK through various avenues, such as social media, events, and partnership opportunities.
• Although there is a lead generation target, the main emphasis is on increasing exposure and influence. Performance assessments will be conducted on a monthly basis.

SOCIAL MEDIA & CULTURE

• Get involved in exciting instore initiatives like the @gshocklondon Instagram and G-SHOCK radio.
• Stay connected with London’s vibrant cultural community, including streetwear, activewear, and music. You don't need to create content, just be part of it.
• No experience required, but we are seeking a candidate who shares our passion for the brand, music, broadcasting, and events. If you enjoy working in a dynamic environment, this opportunity is for you!

Requirements

• ESSENTIAL: Flexibility - store is open Monday to Sunday, so you need to be able to work retail hours and shifts as wel as have experience with managing the team rota.
• ESSENTIAL: Minimum 3-5 years’ experience managing retail stores; with relevant experience in fashion industry is desirable but not necessary.
• ESSENTIAL: We are looking for a skilled team manager who has a talent for motivating others and possesses exceptional people management skills. The ideal candidate will lead with empathy and have a proven track record of successfully overseeing retail teams and operations.
• ESSENTIAL: Demonstrated ability to effectively communicate and establish rapport with internal and external stakeholders. A strong network within urban culture is highly beneficial.
• Demonstrate exceptional skills in managing time effectively and prioritising tasks.
• Display confidence and personability with exceptional problem-solving skills.
• Passionate about delivering a standout service, take the lead and approach customers proactively.
• DESIRABLE: fluency in English and proficiency in an additional language. Our customer base is diverse, and we prioritise effective communication at all levels to provide them with an excellent experience.
• Prior product knowledge is not necessary as we provide in-depth training. Passion for the brand is an asset.

Benefits

• 33 days annual leave inclusive of Bank Holidays
• Competitive Salary & Commission Scheme
• Fantastic Healthcare Benefits, available from day one: Private Medical Insurance via BUPA, Permanent Health Insurance, Medicash Health Plan
• Excellent non-contributory Pension Scheme, up to 14%**
• Annual watch allowance for store staff**
• Employee Discount, up to 50%
• Anytime access to retail discounts at 200+ retailers (Reward Gateway)
• Anytime access to personal development and training courses via LinkedIn Learning