Optima Plus Recruitment
Help Desk Administrator (Temp)
Job Location
Pampisford, United Kingdom
Job Description
Job Title: Help Desk Administrator (Temp - 3 month contract, possible extension)
Company: Optima Plus Recruitment
Location: Cambridge, Cambridgeshire
Hours: Full-time, 37 hours per week
Salary: To be discussed at interview
About Us: Optima Plus Recruitment is a leading recruitment agency dedicated to connecting talented individuals with rewarding employment opportunities. We specialize in matching skilled professionals with reputable organizations across various industries.
Job Description: Working as part of the local college’s IT Services Department to provide a professional comprehensive helpdesk and administration service to staff, students and guests of the College.
Main Duties & Responsibilities:
* Provide a friendly and approachable helpdesk service for all Information Systems, eLearning, Finance, Facilities and IT enquiries across the College.
* Responsible for being first point of contact for all customer telephone, email and walk up enquiries.
* Management of all helpdesk support requests and enquiries.
* Provide an organised and efficient administrative service to the departments.
* Ensuring the progress and status of all support requests is continually kept up to date and customers informed of progression.
* Undertake such other duties as may be reasonably required commensurate with the grade of the post across the College and its campuses.
* Logging of customer support requests and allocation to relevant members of the team.
* Resolving initial enquiries such as systems account changes and password resets.
* Producing reports and distribution to staff.
* Responsible for establishing and building customer and supplier relationships.
* Keeping department databases and spreadsheets up to date.
* Responsible for maintaining the systems hardware and software audits and ensuring software compliance.
* Create training materials and “how to” guides to support staff.
Requirements:
* GCSE Grade A-C / 4-9 or equivalent in English and Maths.
* Relevant previous IT or customer service experience.
* Experience of Microsoft Windows and Office.
* Willingness to work flexibly and travel between colleges.
Benefits:
* Local Government Pension.
* 25 days holiday per annum.
How to Apply: If you meet the above requirements and are interested in this exciting opportunity, please submit your CV along with a cover letter detailing your relevant experience and qualifications. We look forward to hearing from you!
Application Deadline: 21st October 2024
Optima Plus Recruitment is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating a diverse and inclusive workplace environment
Location: Pampisford, GB
Posted Date: 10/2/2024
Company: Optima Plus Recruitment
Location: Cambridge, Cambridgeshire
Hours: Full-time, 37 hours per week
Salary: To be discussed at interview
About Us: Optima Plus Recruitment is a leading recruitment agency dedicated to connecting talented individuals with rewarding employment opportunities. We specialize in matching skilled professionals with reputable organizations across various industries.
Job Description: Working as part of the local college’s IT Services Department to provide a professional comprehensive helpdesk and administration service to staff, students and guests of the College.
Main Duties & Responsibilities:
* Provide a friendly and approachable helpdesk service for all Information Systems, eLearning, Finance, Facilities and IT enquiries across the College.
* Responsible for being first point of contact for all customer telephone, email and walk up enquiries.
* Management of all helpdesk support requests and enquiries.
* Provide an organised and efficient administrative service to the departments.
* Ensuring the progress and status of all support requests is continually kept up to date and customers informed of progression.
* Undertake such other duties as may be reasonably required commensurate with the grade of the post across the College and its campuses.
* Logging of customer support requests and allocation to relevant members of the team.
* Resolving initial enquiries such as systems account changes and password resets.
* Producing reports and distribution to staff.
* Responsible for establishing and building customer and supplier relationships.
* Keeping department databases and spreadsheets up to date.
* Responsible for maintaining the systems hardware and software audits and ensuring software compliance.
* Create training materials and “how to” guides to support staff.
Requirements:
* GCSE Grade A-C / 4-9 or equivalent in English and Maths.
* Relevant previous IT or customer service experience.
* Experience of Microsoft Windows and Office.
* Willingness to work flexibly and travel between colleges.
Benefits:
* Local Government Pension.
* 25 days holiday per annum.
How to Apply: If you meet the above requirements and are interested in this exciting opportunity, please submit your CV along with a cover letter detailing your relevant experience and qualifications. We look forward to hearing from you!
Application Deadline: 21st October 2024
Optima Plus Recruitment is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating a diverse and inclusive workplace environment
Location: Pampisford, GB
Posted Date: 10/2/2024
Contact Information
| Contact | Human Resources Optima Plus Recruitment |
|---|