Key Account Manager - Benelux

Company: Signature Flatbreads UK Ltd

Location: UK Dunstable, Bedfordshire

Department: Sales

Reports to: Head of Sales

Who we are:

Signature Flatbreads UK LTD, founded in 1984, has evolved from a small family bakery into a global leader in flatbread production. With bakeries in Dunstable (UK), Nashik (India), and Ząbkowice Śląskie (Poland), we supply award-winning flatbreads to retail, QSR, and foodservice channels in over 70 countries.

As third-generation flatbread bakers, we are committed to quality and excellence, driven by family values and teamwork. This dedication has earned us numerous accolades, including the Bakery Manufacturer of the Year award at the Baking Industry Awards 2023.

Celebrating our 40th anniversary, we are launching a £150 million investment plan to enhance production capabilities and expand our product range. This investment will increase our capacity and create over 500 new jobs, reinforcing our commitment to growth and innovation. It follows the successful completion of a £100 million investment programme, highlighting our dedication to excellence and customer satisfaction.

Find out more about us and our investment plans on the following links:

Signature Flatbreads unveils £150m investment plan

https://www.signatureflatbreads.com/

Position Overview:

Signature Flatbreads UK Ltd is seeking a driven and experienced Key Account Manager – Benelux. The Role will be responsible for managing and growing Signature Flatbreads’ European sales by developing strong relationships with international customers and distributors. The role requires an individual who can develop and implement strategies to drive business growth, manage key accounts, and ensure excellent customer service in international markets.

Key Responsibilities:

• Account Management:
• Manage and nurture relationships with key European national accounts ensuring long-term partnerships and business growth.
• Take full ownership of account performance, including achieving sales targets, profitability, and customer satisfaction.
• Lead negotiations, including price reviews, contract renewals, and new business opportunities.
• Sales Strategy & Growth:
• Develop and implement sales strategies tailored to individual accounts to drive revenue growth.
• Identify and secure new business opportunities within assigned accounts.
• Work closely with the Sales Director to align account strategies with company objectives.
• Customer Focus:
• Act as the primary point of contact for customers, understanding their business needs and delivering solutions to meet those needs.
• Ensure high levels of customer satisfaction by addressing concerns and delivering a consistent, reliable service.
• Market & Competitor Analysis:
• Monitor market trends and competitors to identify potential opportunities or threats.
• Provide regular updates to senior management on market conditions, competitor activity, and customer feedback.
• Cross-Functional Collaboration:
• Work closely with internal teams, including marketing, supply chain, and product development, to ensure seamless delivery of customer requirements.
• Collaborate on new product launches and promotional activities.
• Financial Management:
• Manage account P&L, ensuring that accounts are profitable and meeting financial targets.
• Provide regular sales forecasts and reports to senior management.
• Relationship Development:
• Build strong, long-lasting relationships with key decision-makers within customer organizations.
• Attend customer meetings, industry events, and trade shows to maintain visibility and promote Signature Flatbreads’ products.

Key Requirements:

• Experience:
• Minimum of 3 years’ experience in a national account management or equivalent role, ideally within the FMCG or food industry.
• Proven track record of managing and growing retail and/or foodservice accounts.
• Experience within European Retailers is highly desirable.
• Skills & Attributes:
• Honest, trustworthy, and empathetic.
• Composed under pressure.
• A team player, always putting the collective mission/vision first.
• Strong negotiation and communication skills, with the ability to influence at all levels.
• Excellent commercial acumen and analytical skills.
• Self-motivated, results-driven, and able to work independently.
• Strong project management and problem-solving abilities.
• Willingness to travel regularly to meet with customers across the European Region.
• Fluent in English
• One additional language (French or Dutch) is an advantage but not essential.

Benefits:

• Competitive salary and bonus scheme
• Pension scheme
• 25 days holiday plus bank holidays
• Opportunities for career progression within a rapidly growing business
• Hybrid working
• Free language training
• Annual training grant
• Access to discount platform with over 20k retailers
• + more (to be discussed during interview stage)

Office Culture:

• Smart casual
• The team share a passion for food and drink
• Highly motivated and competitive
• Strong team spirit
• Quarterly team socials + annual company anniversary and Christmas celebrations.

How to Apply:

Please send your CV and a cover letter detailing your relevant experience and why you’re a good fit for this role to alex.bryant@signatureflatbreads.com.