Customer Technical Manager

Alexander Steele continue to partner with a multi site chilled food manufacturer that supply a range of products to all UK retailers, food service and B2B. Due to increased product demand and growth, we are supporting the business to appoint a Customer Technical Manager at their large facility in Hertfordshire.

On offer:

• A salary of £50,000 - £60,000 depending on experience
• An attractive bonus
• 33 days holiday
• Matched company pension
• Healthcare scheme
• Excellent career growth and development opportunities

The role:

Reporting to the Technical Director, this role will provide a comprehensive technical service to key retailer accounts for the business. You will ensure exceptional standards of integrity, food safety and legality for both the company and customer.

Key accountabilities:

• Key point of contact for customers (UK retailers)
• Work with the internal customer functions to ensure technical agenda is in-line with the business objectives.
• You will visit customer sites and host customer visits to suppliers and at the business facility.
• Management of customer specifications.
• Creation and maintenance of technical policies which are to be in-line with customer policies and procedures.
• Manage NPD and Innovation projects for your key customers - work closely with product developers, suppliers and procurement to formulate and deliver.
• Facilitate and provide technical support with the launch of products.
• Look for continuous improvement and optimisation of systems and processes.

Candidate requirements:

• At least 3 years experience working in Customer Technical role and experience working with Major UK retailers (Tesco, M&S, JS etc.)
• A degree in Food Science or equivalent.
• The ability to manage projects & improving processes
• Significant experience of food safety and quality management systems including HACCP, and complaint handling.
• Excellent communication is required to liaise with internal and external stakeholders.

If you are on the market for a new role and fit the candidate requirements, please apply with a current CV. For more information please contact Tracey on 07837566646 / tracey.fleming@alexandersteele.com.