Existing Customer Marketing Manager

JOIN A DYNAMIC TEAM THAT’S PASSIONATE ABOUT ENGAGING AND RETAINING CUSTOMERS!

We’re seeking an experienced Existing Customer Marketing Manager to join our Commercial team and drive our B2C marketing efforts focused on our current customer base. In this role, you'll oversee communication strategies within our secure customer area and app, transforming insights into engaging content to boost customer engagement and retention.

Who are we and what do we do?

Snap Finance UK is a financial services company that is proud to champion inclusivity in the finance industry. Snap Finance provides consumer loans to customers from all credit backgrounds, with finance options tailored to their individual needs. The company was established in the UK in 2017 and is based in Milton Keynes.

As part of the global Snap family we serve over 3 million customers worldwide and work with over 20,000 retailers.

Snap is a financial services provider that leverages unique technology to offer products to individuals. Providing consumers and retailers with a one-stop-shop for your borrowing and purchasing needs. Snap it today and be one of the thousands of satisfied customers who trust us for their financial needs

To find out more, please visit our website at www.snapfinance.co.uk

Reporting to: Head of Growth

Location: Crownhill, Milton Keynes / Hybrid Working

Hours: Monday – Friday 8:30 am – 17:30 pm

Salary: £competitive

What you’ll be doing:

As our Existing Customer Marketing Manager, you will:

• Utilise market analysis, trends, and research to guide content strategy and prioritisation.
• Develop and execute content for campaigns targeting existing customers via email, SMS, push notifications, and more.
• Contribute to targeting strategies through social and paid media channels to optimise conversions.
• Support and enhance marketing functionality within our app and secure login areas, focusing on effective customer messaging.
• Manage and distribute content across promotional channels to ensure impactful campaign execution.
• Provide strategic insights to amplify B2C messages across existing digital platforms, including CRM channels.

What we’re looking for:

To succeed in this role, you should bring:

• Proven experience in marketing with a demonstrated track record of success.
• Experience in managing and leading a team.
• Degree in Marketing or a related field, or equivalent professional experience.
• Marketing automation experience.
• Digital marketing experience targeting existing customers.
• Strong copywriting skills.
• GA4 experience.
• CRM experience.
• ROI conversion expertise.

What’s in it for you?

Joining Snap Finance means becoming part of a forward-thinking, ambitious, and supportive team. We offer:

• Competitive salary and opportunities for professional growth.
• Flexible hybrid working arrangements to balance your work and personal life.
• Access to our comprehensive benefits package, including private healthcare, discounted gym memberships, and more.
• A collaborative and innovative work environment where your ideas and contributions make a real difference.

If you’re excited about this opportunity and think you’re the perfect fit, hit ‘APPLY’ and upload your CV and cover letter today. Please note that all successful applicants will be subject to a basic criminal record and credit check.