Operations Manager

Operations Manager

Location: Hammersmith

Salary: £35,000 - £40,000

About us:

Capricorn Financial are London's Premier Independent Mortgage Brokerage. We work alongside over 150 of London's top estate agents and property developers and offer advice on the mortgage and house buying process to their buyers as well as to our own High Net Worth clients. We also have an extensive list of partner companies around the world.

Our focus is on delivering high quality advice and great customer service and we utilise the best available technologies, training and resources to enable us to do this. This commitment to high standards is best shown by the number of clients who come back to us again and again.

As an Operations Manager you will work in a fast-paced & forward-thinking environment where you will be responsible for overseeing and optimizing daily operations, with a specific focus on IT management, office maintenance, and operational processes. This role requires collaboration with cross-functional teams to implement strategies that enhance productivity, reduce costs, and improve service delivery.

Overview of responsibilities:

· Operational Processes - to include marketing operations, spreadsheet management and network.

· Office Maintenance – Repair management, equipment disposal, asset management and overseas facilities management and building contractors.

· IT Management - Cobweb Management (IT Support desk), PC set up, Smartr management (Bespoke technology), Microsoft account management, manage stock and manage printer relationship.

Additional – Working as an integral part of a small team, there may be times you will deliver tasks outside of your usual routine

Our ideal candidate will possess the following qualifications and skills:

Education:

• Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred.

Experience:

• Minimum of 2 years of experience in operations management / related field or relevant degree.
• Proven track record in IT management and process improvement.

Skills:

• Strong leadership and team management skills.
• Excellent analytical and problem-solving capabilities.
• Proficient in project management methodologies and tools.
• Strong communication and interpersonal skills.

Technical Proficiency:

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with operational management software (e.g., ERP systems) is a plus.

Key Competencies

• Results-Oriented: Focused on achieving operational goals and driving results.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment.
• Collaboration: Strong ability to work collaboratively with cross-functional teams.
• Attention to Detail: Meticulous in ensuring accuracy and quality in operational processes.

Working hours:·

Monday to Friday 9 am - 6 pm

Work Environment

• Full time office based
• May require occasional travel to branch locations or client sites.