Voyage Care
Implementation Service Lead
Job Location
Birtley, United Kingdom
Job Description
This role requires nationwide travel therefore a full UK driving license is essential
PART TIME (3 days per week) - FIXED TERM Contract for 18 Months
Are you passionate about driving digital transformation and ensuring exceptional customer experiences? We are looking for a dynamic and dedicated Implementation Service Lead to manage the deployment and integration of our Voyage Digital Care Nourish template across our services on a fixed term contract for 18 Months - this role is hybrid but with travel across the UK (main focus on North England / Scotland) including some overnight stays.
Responsibilities of the role:
Customer Engagement: Be the primary contact for Operational teams, Implementation Managers, and Service Managers, ensuring a seamless implementation process.
Data Management: Manage and prepare data for successful implementations.
Training & Support: Train and coach staff on new processes and systems.
Project Management: Work according to implementation and project plans, ensuring tasks and deadlines are met.
Technical Support: Collaborate with IT and Implementation Managers to resolve technical issues.
Collaboration & Communication: Participate in weekly implementation meetings, identify training needs, and address local challenges.
Travel & Adaptability: Travel across the UK with some overnight stays and adapt to various demands.
What we’re looking for:
Essential:
Full UK Driving Licence
Experience working with multiple stakeholders
Proficient in MS Office applications (Excel, Word, etc.)
Self-directed with excellent communication and relationship-building skills
Flexible with travel and working hours Desirable:
Agile Project Management Foundation Certification
Relevant degree or equivalent work experience
Knowledge of the social care sector and project management best practices
Experience in large-scale digital project implementation
Benefits of joining the Voyage Care family:
In return for your dedication and commitment, you’ll work in a sector that is truly rewarding with many benefits including:
Hybrid working
A supportive and dynamic team environment
Opportunities for professional growth and development
Wagestream
DoctorLine - free service where you and members of your family can speak to a GP 24/7, either over the phone or via a video consultation.
Eye care vouchers
Refer a friend scheme
Competitive salary
25 days annual leave plus bank holidays and an additional day for your birthday
Blue Light Card – Retail discount benefit scheme
V-Assure, a free 24 hour, confidential and independent help line
Life assurance
PensionReady to make a significant impact and drive digital transformation? Apply today and be a part of our journey to enhance the quality of care we provide
Location: Birtley, GB
Posted Date: 10/4/2024
PART TIME (3 days per week) - FIXED TERM Contract for 18 Months
Are you passionate about driving digital transformation and ensuring exceptional customer experiences? We are looking for a dynamic and dedicated Implementation Service Lead to manage the deployment and integration of our Voyage Digital Care Nourish template across our services on a fixed term contract for 18 Months - this role is hybrid but with travel across the UK (main focus on North England / Scotland) including some overnight stays.
Responsibilities of the role:
Customer Engagement: Be the primary contact for Operational teams, Implementation Managers, and Service Managers, ensuring a seamless implementation process.
Data Management: Manage and prepare data for successful implementations.
Training & Support: Train and coach staff on new processes and systems.
Project Management: Work according to implementation and project plans, ensuring tasks and deadlines are met.
Technical Support: Collaborate with IT and Implementation Managers to resolve technical issues.
Collaboration & Communication: Participate in weekly implementation meetings, identify training needs, and address local challenges.
Travel & Adaptability: Travel across the UK with some overnight stays and adapt to various demands.
What we’re looking for:
Essential:
Full UK Driving Licence
Experience working with multiple stakeholders
Proficient in MS Office applications (Excel, Word, etc.)
Self-directed with excellent communication and relationship-building skills
Flexible with travel and working hours Desirable:
Agile Project Management Foundation Certification
Relevant degree or equivalent work experience
Knowledge of the social care sector and project management best practices
Experience in large-scale digital project implementation
Benefits of joining the Voyage Care family:
In return for your dedication and commitment, you’ll work in a sector that is truly rewarding with many benefits including:
Hybrid working
A supportive and dynamic team environment
Opportunities for professional growth and development
Wagestream
DoctorLine - free service where you and members of your family can speak to a GP 24/7, either over the phone or via a video consultation.
Eye care vouchers
Refer a friend scheme
Competitive salary
25 days annual leave plus bank holidays and an additional day for your birthday
Blue Light Card – Retail discount benefit scheme
V-Assure, a free 24 hour, confidential and independent help line
Life assurance
PensionReady to make a significant impact and drive digital transformation? Apply today and be a part of our journey to enhance the quality of care we provide
Location: Birtley, GB
Posted Date: 10/4/2024
Contact Information
| Contact | Human Resources Voyage Care |
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