Online Merchandiser

We’re KOI, the footwear brand disrupting the industry through our unique and creative designs. We inspire a narrative where everybody is free to be themselves and celebrated through our products and online community of like minded individuals. Here at KOI, we do things differently – collaborating with iconic Artists and Brands that have never collaborated before, our product is the heart of the business and the forefront of everything that we do. Always evolving and elevating, there’s never been a more exciting time to join the world of KOI.

Job Description:

We are looking for a strategic and detail-oriented Online Merchandiser to enhance our website's performance and user experience. In this pivotal role, you’ll use data-driven insights to optimise product launches, boost user engagement, and contribute directly to our sales growth

About The Role:

Manage product launches: List and launch new collections on KOI's website, ensuring accuracy and timely updates.

Optimise user experience: Create and organise website pages for seamless navigation and a positive customer journey. Work with our external web developers to make improvements to the website.

Improve search visibility: Collaborate with the SEO agency to boost organic traffic and search engine rankings.

Analyse website performance: Use tools such as Shopify analytics, Google Analytics, and heat maps to identify and implement improvements.

Prepare performance reports: Generate weekly and quarterly reports on website traffic, product performance, sales and inventory to guide business decisions.

Collaborate with key stakeholders: Work with the SLT and marketing team to align e-commerce strategies with overall business goals.

Prepare E-mail marketing reports: Prepare weekly/monthly reports on email sales performance.

Support website enhancements: Work with the development team to implement changes that improve website functionality.

Assist in operations: Support the Operations Manager in refining operational processes to save time and make our processes more efficient.

Trade Meetings: Presenting and leading weekly trade meetings on sales performance and working with the senior leadership team to develop strategies to improve sales performance.

About you:

● Proactive and self-motivated.

● Capable of following operations direction while also taking initiative.

● Experience in e-commerce platforms, preferably Shopify.

● Proficiency in data analysis tools (e.g., Google Analytics, Google Search, Shopify Analytics, heat mapping).

● Personable and professional.

● Strong knowledge of Excel and Microsoft apps.

● Basic understanding of SEO best practices.

● 2+ years’ experience in a similar role.

Benefits:

-Casual dress

-Company pension

-Employee discount

-On-site parking

Salary: £35,000-£38,000 per annum