Finance Assistant

Fixed term contract until March 2025

Circa £25,700 DOE

The Finance Assistant is responsible for assisting the Cash Management Team Manager in the processing of receipts and payments on the business bank accounts whilst maintaining a high standard of customer service and auditable controls.

Key responsibilities:

• Timely and accurate processing and allocation of payments from Branch Banking, Online Payments, Head Office to the receivables ledger and assist in the Daily reconciliation of credit/debit card receipts in the bank.
• Thorough and accurate diagnosis of customer and system errors causing exceptions and escalation of identified system, process and business issues.
• Investigation, timely and accurate processing of customer refunds in line with procedures, bank regulations, ensuring auditable and PCI compliant records are created, in line with service level agreements to maintain a high level of customer satisfaction.
• Thorough investigation of unallocated cash, identifying the root cause and trends, suggesting preventative action, with escalation of process issues to Account Handlers and Reconciliations Supervisor.
• Help support and review Standard Operating Procedures and ensure documents are kept up to date
• Support the whole of the business network with payment and refund exceptions.
• Adhere to procedures and training provided in respect of the role.
• Aid the business in other areas when exceptional circumstances arise in order to meet the wider business objectives e.g., assist in taking 0800 calls.
• Build relationships with suppliers, customers and the wider business network in order to improve the receipting process and to resolve specific customer problems efficiently and effectively.
• Support the AR team with any other tasks where needed.

Key Performance Indicators for the role:

• Manageable levels of Receipt Exceptions, Applications and Unapplied across Autoglass and Laddaw brands.
• Receipts processed to the Sales Ledger in an accurate and timely manner, in a professional way demonstrating care for the customer.
• All Month End and Year End tasks carried out to a high standard and to agreed deadlines
• Processing of refunds

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