Assessor Scheduler

Area: Wakefield
Salary: £24,150
Hours: 37.50
We have a full time, office based, permanent role in the Grange Moor area of Wakefield.

Role Description:

Essential Duties including but not limited to:

Working to business revenue generation targets monitored daily, including number of jobs attended and assessor productivity.

Analysing and predicting time needed to complete tasks.

Daily management of your area of WIP ensuring each job is followed up daily with notes added.

Handling visits request calls and e-mails from Occupational Therapists and other healthcare professionals.

Scheduling in day and future dated appointments for a team of assessors, achieving maximum productivity for each assessor by analysing skills, location and KPI for each job.

Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with assessor manager.

Highlighting any issues to the assessor manager to minimize downtime and maximize performance.

Accurate and consistent updating of system databases.

Education and Experience

Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English

Previous experience in a scheduling role

Good geographical knowledge

Personal Characteristics

Accurate data entry skills with keen eye to detail

Ability to quickly reprioritise and follow customer SLA requirements

Ability to follow timelines of call history quickly and extract the data required whilst recognising & understanding previous visit history

Excellent communication skills both written and verbal

Methodical approach to workload and ability to follow instructions

Ability to multitask and stay calm under pressure whilst targeting backlogs and work to lists

Team player who can work autonomously

Exceptional customer service and interpersonal skills

Problem solving skills with the ability to introduce preventative actions

Proactive, results orientated and driven

Competent in Microsoft Office Applications. (Specifically, EXCEL)

Flexible approach to work and working hours

Company Benefits

Competitive Salary, paid monthly

Ongoing training and development

25 days holiday, plus bank holidays (with an option to purchase an additional 5 days per year)

Pension Scheme, matched contribution/salary sacrifice

Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody

Life Assurance Scheme

Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out.

At NMC Recruitment we review all applications. We may store your information on our database for future opportunities.

ADZN1_UKTJ

Location: Wakefield, GB

Posted Date: 10/4/2024