Sales Administrative Manager

Job Title: Sales and Administration Manager

Location: Trilogy Jewellers, London

Employment Type: Full-Time

Trilogy Jewellers is a luxury jewellery and watch retailer renowned for its unique, high-quality designs and excellent customer service. We are committed to providing a memorable shopping experience that reflects our passion for craftsmanship and the finest jewellery.

We are seeking a dynamic and experienced Sales and Administration Manager to lead and manage our sales and administrative staff within the shop. The successful candidate will play a critical role in ensuring smooth daily operations, driving sales performance, and fostering a positive team environment. This role will also oversee customer service, stock management, and sales reporting, as well as manage the coordination between sales and administrative functions.

1. Team Leadership and Management:

• Supervise and manage the sales and administration staff, ensuring alignment with company policies and objectives.
• Provide leadership, coaching, and motivation to the team to meet sales goals and operational efficiency.
• Create and maintain staff schedules, and ensure adequate staffing levels for smooth daily operations.
• Conduct regular performance reviews, set clear expectations, and implement training and development plans.
• Resolve any team conflicts or performance issues in a timely and effective manner.

1. Sales and Customer Service:

• Oversee sales floor operations, ensuring that high levels of customer service and satisfaction are maintained.
• Monitor daily sales performance, setting targets, and providing guidance and support to sales staff to meet and exceed sales goals.
• Handle customer inquiries, complaints, and special requests to maintain customer satisfaction and loyalty.

1. Administration and Stock Management:

• Ensure that all administrative tasks, including invoicing, inventory management, and financial reporting, are completed accurately and on time.
• Manage stock processes, including uploading new stock onto the internal stock system and various sales platforms (e.g., e-commerce websites, third-party sales sites).
• Ensure timely removal of sold or discontinued items from the stock system and online platforms to avoid discrepancies.
• Monitor stock levels, manage ordering and restocking, and work with suppliers to ensure product availability.
• Ensure all shop and staff documentation is up to date and compliant with legal and operational standards.
• Collaborate with senior management on budgeting, financial planning, and operational improvements.

1. Operations and Reporting:

• Implement and maintain shop policies and procedures to ensure an efficient and compliant operation.
• Prepare and present sales, customer service, and staff performance reports for senior management.
• Ensure the store is visually appealing, clean, and stocked with merchandise, working with the visual merchandising team when necessary.
• Assist in managing promotional events, product launches, and seasonal sales to drive store traffic and revenue.

• Education: Bachelor’s degree in Business, Retail Management, or a related field is preferred.
• Experience: At least 3-5 years of experience in retail management, with a focus on sales and administration.
• Leadership: Demonstrated ability to lead and develop teams, with a proven track record in meeting sales targets and operational efficiency.
• Customer Service: Strong customer service and relationship-building skills, with the ability to manage customer concerns effectively.
• Communication: Excellent verbal and written communication skills, with the ability to interact professionally with customers, staff, and management.
• Problem Solving: Ability to resolve issues in a professional and timely manner, with strong decision-making capabilities.
• Technology: Proficiency in retail management systems, point-of-sale software, stock management platforms, online sales platforms, and Microsoft Office Suite (Word, Excel, PowerPoint).

• Competitive salary and performance-based bonuses
• Opportunities for professional development and growth
• A dynamic and supportive work environment
• Employee discounts on products

If you are passionate about retail management, customer service, and leadership, we’d love to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you’d be a great fit for Trilogy Jewellers.

Application Deadline: 01/11/2024

Contact Information: Info@trilogyjewellers.com