Assistant Night Manager

Role: Assistant Night Manager

Duration: 3 Month initial contract

Location: Fulham (ON SITE)

4 Days on 4 days off

(Main Responsibilities):

Overall supervision and responsibility for the 2 hotel buildings including all operating F&B outlets during the shift.

• Assuming and demonstrating the role of senior manager on duty during the rostered night hours
• Responsible for ensuring excellent communications between Day and Night teams
• Ensuring for the safe-keeping and administration of the main DM safe and all monies during the night
• Responsible for the training and performance management of Night staff in support of the Night Manager
• Ensuring and supporting the best possible manning of all areas in line with business expectations
• Ensuring and being able to demonstrate confidence and competence in all emergency procedures.
• To efficiently manage hotel availability such that revenue opportunities are maximised
• Ensuring the Night team are best served and able to manage guest expectations, concerns and queries, which includes being familiar with products and promotions available to guests.
• Management of all operating systems required and active during the night hours – this includes, but is not limited to, Opera, CRS, Micros, Techlive.
• Being able and confident to deliver efficient accident reporting and First Aid
• Adherence to all credit and financial procedures as laid out
• The smooth running and delivery of all night audit requirements
• Demonstrating good and efficient working relationships with support teams at night across the Stadium and with other M&C night teams.
• Organise department’s rotas and staff holiday’s requests.
• Ensuring the attendance of all night staff to all statutory training
• Being responsible for the safe service of alcohol
• To be a smart, personable and professional ambassador the client

(Measures of Performance):

• Customer Feedback
• Audits
• PDP

Qualifications:

Essentials

• Able to work night shifts
• Experience of managing a front desk team
• Excellent communication skills both verbal and written
• Committed to delivering excellent customer service both face to face and telephone
• Experience of working in a busy environment
• Flexible to adapt to changing priorities
• Excellent presentation skills
• Previous staff training experience
• Good knowledge of health and safety

Desirable

Experience of working in a busy environment

Excellent presentation skills

Experience:

Essential

• Previous experience as Night Manager in a 4-star Hotel
• Experience in responding guest reviews

Please apply to be considered for this role