Sales Associate London

Ermanno Scervino Maison founded in 2000 in Florence, has become a synonym of Made in Italy quality and International style. Since the beginning of the brand, passion – support of creative research – has been the driving force of the company’s strategy. Constant interaction between know how and experimentation in a product that brings together craftsmanship, excellence and innovation. In 2007 the headquarter was opened in the hilly environs of Florence. The atelier, research and prototype laboratories, knitwear and finished garments departments are grouped together in the new premises so that they are constantly in sync with the brands style concepts. This is to the benefit of Ermanno Scervino’s working strategy, which is to be directly engaged in the development of his research, remaining in contact with all of the phases of workmanship. The headquarters also houses the offices in charge of administration, manufacturing, distribution and logistics for the entire group. This provides dynamism in the manufacturing aspect, a process of industrialization that makes it possible to obtain a non-standardized, high-quality product

The Sales Associate is responsible for escorting the customer through the sales ritual, upholding the brand characteristics while exhibiting impeccable professionalism and knowledge of the product.

Responsibilities:

- Achieve monthly and seasonal individual and store sales goals assigned by the Store Manager and by the Company

- Perform a sales ritual in line with brand policy: helping customers choose products that best suit their needs and desires, and ensuring the highest level of Customer Service and quality of sales

- Organize your own work in order to achieve sales objectives and observe timelines

- Keep constant tabs on products present in the store and their prices, capture customer data according to the CRM

- Ensure that customers are informed of the arrival of new collections and special events

- Contribute to upholding the visual display of all products in accordance with brand visual standards

- Take an active role in inventory. Participate in goods receiving and ensure quality control

- Be aware of the sales plan and coordinate constantly with coworkers in order to guarantee an atmosphere that is in keeping with the brand image

- Gather feedback from customers on the collection and communicate it to the Store Manager

Profile:

- Luxury fashion sales experience

- Ability to build relationships with customers and colleagues

- Strong organization

- High flexibility and ability to adapt to different customers

- Ability to discuss with clients showing passion for fashion products

- Work as a team player with colleagues to contribute to a positive working environment

- Ability to work with a flexible schedule

- Other language speaking is a plus