The Vet Consultancy
Veterinary Receptionist
Job Location
Dalry, United Kingdom
Job Description
Job Role: Veterinary Receptionist
Location: McTaggart Vets, Dalry, Ayrshire
Reports to: Practice Manager
Salary: £23,400
Job Summary:
At McTaggart Vets, we aim to provide excellent and professional care to pets in Ayrshire and the surrounding areas. We are seeking a Full-Time Receptionist to join our busy, independent, family-owned practice and friendly team. As the first point of contact for pet owners, you will offer a warm welcome, create a positive and empathetic experience, and assist with appointments, record-keeping, and clerical duties related to pet care and treatment.
Job Responsibilities:
- Welcome and assist pet owners with warmth and empathy, both in person and over the phone.
- Answer phone calls and all incoming communications promptly and courteously.
- Listen attentively to pet owners' concerns and address them effectively.
- Schedule and coordinate appointments, provide relevant information, and maintain accurate records.
- Communicate our range of veterinary services and explain our clinic policies clearly.
- Coordinate with veterinary staff to ensure efficient service and teamwork.
- Keep the reception and waiting areas tidy and clean, inform clients of wait times and hand out dispensed medications.
- Stock control and ordering.
- Process payments, manage client invoice queries and clinic debt and handle insurance forms.
- Demonstrate understanding during challenging situations and resolve enquiries or conflicts effectively.
- Manage client data in compliance with GDPR and confidentiality requirements.
- Adhere to Health and Safety procedures and maintain awareness of H&S at work.
- Provide holiday/absence cover for other receptionists as needed.
Relevant Experience:
- Proven experience in a receptionist or customer service role, preferably in a veterinary or healthcare setting (not essential).
- Customer/client-focused with excellent verbal and written communication skills.
- Strong organisational and time management skills with the ability to multi-task.
- Ability to remain calm under pressure.
- Proficient in computer systems and office software.
Rota:
- Contracted 37.5 hours per week including alternate Saturday mornings. Our clinic receptionists work shifts following a rota pattern within the hours of Mon-Fri 8am- 6.30pm and Sat 8am-12noon.
- Contracts for 30 to 40 hrs a week will be considered with pro rata salary.
Benefits:
- 29 days holiday (includes bank holidays).
- Employee discount on veterinary care for own pets.
- A unique opportunity to be part of a truly independent small animal practice, the only one in North Ayrshire, owned and run by the same family for over 50 years.
- A loyal client base, with whom we have long-established relationships.
Location: Dalry, GB
Posted Date: 10/4/2024
Contact Information
Contact | Human Resources The Vet Consultancy |
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