Assistant General Manager

Job Type Full-time Description Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations. We have an excellent opportunity for an experienced Assistant General Manager to join our amazing environment with an opportunity for continuous growth and development, please read below SUMMARY: Provides comprehensive support in managing the daily operations of the Homeowners Associations. Work involves regular contact with Boards of Directors, Committee Members, Residents, Developer Representatives, and Corporate Staff. Collaborates closely with the General Manager (GM) and provides back up in the absence of the GM. This position has direct reports. Why Join Keystone? Keystone is a company dedicated to empowering our team members to improve people's lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients. As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon. We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth. We're thrilled to share that Keystone is officially certified as a Great Place to Work This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here . What We Offer: Competitive Salary Hybrid and Flexible working arrangements Work-Life Balance Opportunities for career growth Training and mentorship from successful leaders in the HOA industry Support for Continued Education Cell Phone Stipend Mileage Reimbursement Medical (HMO and PPO), Dental, and Vision Flexible Spending Account Pet Insurance Pre-Paid Legal Employer Paid Basic Life/AD & D Insurance Voluntary Life and Short-Term Disability Insurance Free Employee Assistance Program 401(k) Retirement plan with Company Match Financial and Health/Wellness Education Bereavement and Mandated Leave of Absence Applicable PTO Birthday Time Off 11 Paid Holidays (Half Days/Early office closure before certain major holidays) Requirements ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides effective leadership and supervision to direct reports. Assigns and directs duties and workload for team. Ensures direct reports are performing to expectations by providing ongoing feedback, coaching, and addressing performance issues in a timely and effective manner. Conducts annual performance evaluation for direct reports. Administers merit increases and rewards and recognition for direct reports. Provides training and development opportunities to team members. Interviews, selects, hires, onboards, and trains new team members. Oversees contractors providing services to the community. Implement Board policies and directives within the scope of the management contract. Prepares, schedules, and establishes priorities for routine and special work projects. Manages and completes projects as assigned by the Board of Directors, Committee Chairpersons, and General Manager. Oversees Violations/Exceptions within the community. Research possible violations and follows up with residents. Runs architectural meetings and takes minutes. Receives and verifies all architectural submissions for completion. Coordinates Annual Board of Directors Elections by preparing information (ballots, envelopes, labels, postage), scheduling dates, reviewing candidacy information, preparing all forms associated with Annual Meeting. Attends Annual Meeting, takes minutes, and processes work generated from Meeting. Maintains annual calendar with all meeting dates and important association events. Attends Board Meetings and assists with transcribing minutes from meetings. Handles room scheduling and set ups for Board and Committee Meetings. Assists in preparation of Association Board Packets monthly. Assists with preparing schedules and establishing priorities for routine and special work projects. Works with the administrative assistant to generate agendas and distribute them to the committee. Maintains Association files, minutes, Committee minutes, and agendas. Distributes Committee/Delegate information weekly. Distributes association financial statements to the Board of Directors, staff, Committee Members, and Developer Representatives. Assists in assembling annual audits and budgets for all residents. Processes accounts payable check requests and assists with invoices for payments of all Association expenses as needed. Appears at small claims court as needed. Practices and adheres to Keystone's Core Values, Mission and Vision. Any additional job duties as required by the supervisor. QUALIFICATION REQUIREMENTS: Proven abilities as a Servant Leader. Proficient in English. Ability to effectively supervise and oversee the work of subordinates. Ability to establish and maintain effective working relationships with superiors, associates, subordinates, officials, and employees of other divisions and agencies. Knowledge in business English and communications, vocabulary, spelling and arithmetic. Excellent customer service and interpersonal skills. Strong verbal and written communication. Ability to provide consistent, friendly, and helpful attitude with both clients and co-workers. Ability to produce accurate and quality work and meet deadlines. Knowledge of the organization and functions of the corporation, modern office equipment, practices and procedures. Knowledge of Homeowner Association CC&R's, bylaws and contracts and the ability to read, understand and implement said guidelines. Ability to research problems, prepare written recommendations and compose correspondence. Excellent conflict management, collaboration, and relationship building skills. Ability to communicate effectively with others in English and to understand and follow oral and written directions. Ability to gather, analyze, evaluate facts, to prepare/present concise oral and written reports. Ability to use modern office equipment and software programs as applicable to the position; Ability to ensure thorough follow-up and meet deadlines. Ability to perform all functions listed above to an acceptable level with little or no supervision and to seek additional responsibilities. Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook Ability to type 40 wpm, takes and transcribes dictation, and prepares reports using word processing software. Ability to work with confidential materials. Must be able to work extended hours as needed. Possession of a valid Driver's license, proof of automobile insurance, and maintain clean MVR. EDUCATION AND/OR EXPERIENCE: Minimum 3 years of experience supporting General Manager required or similar experience. Minimum 2 years of supervisory experience. High School Diploma or GED required. Bachelor's Degree preferred. WORK ENVIRONMENT: The work environment and physical demands described here are representative of those and team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Typical office environment with low level noise exposure. Ability to sit, stand, and operate business equipment. We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look at what Keystone is all about Check out our website at www.kppm.com . Click on "Careers" and stay connected Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to hrkeystonepacific.com for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities. Keystone Pacific Property Management, LLC is an equal-opportunity employer. All applicants will be subject to a Background and MVR Check. Salary Description $65,000 - $70,000 Annually