Spare Parts Adviser

Position Summary: Kinshofer NA is seeking a Inside Spare Parts Adviser who will contribute to a stimulating and competitive environment while providing solutions to dealers in the Truck Crane /Construction Industry. We promote ourselves as an Industry trendsetter, bringing new technologies to the market and empowering our team members to use their ingenuity to deliver their best performance. Mission: Based in Burlington Ontario, the Inside Spare Parts Adviser will be responsible for all spare parts inquiries from Dealers all over North America and provide support requiring expertise and technical knowledge of our Truck Crane attachments and our warranty policies by providing information, recommendations, and practical advice. Job Description: Reporting to the Inside Sales /Operations Manager of Kinshofer North America, the Inside Spare Parts adviser will be responsible for the following: Assist Dealers by looking up parts needed to repair their Kinshofer unit. Delivering outstanding customer service and parts knowledge to all existing dealers and new customers via email, phone Review and prepare spare parts quotation and orders. Locating required parts through spare parts manual and drawings. Sourcing and ordering parts from specific suppliers or intra-company locations. Communicate lead times, method of shipping and order delays Provide expert advice, support to our dealers. Identify and report potential issues that may impact products Effectively complete assigned tasks, maintain an organized workstation and collaborate with various internal teams to share/implement action items and recommendations. Other related duties as assigned by management Experience Requirements: At least a 2-year experience as parts adviser in farming equipment or heavy equipment industry, automotive. • Basic degree or any relevant qualification • Preferably Bilingual (French / English), knowledge of a third language such as Spanish/ German/ Italian) will be considered a strong asset. • Knowledge related to automotive spare parts, accessory sales, vehicle repairs, inventory, and client account management Qualifications: Data analysis experience with strong analytical skills Able to artfully win concessions and negotiate difficult situations. Initiate and negotiate dealership chargebacks for noncompliant activity. Excellent written and verbal communication skills; ability to articulate thoughts, ideas and technical terminology. Ability to adapt easily to different circumstances, individuals, and situation. Experience in Heavy Equipment, automotive or related field preferred with some mechanical, hydraulic knowledge, and ability to navigate and understand parts catalogs, and bill of materials Interpret and understand basic technical publications (bulletins and instruction sheets) Comfortable in a fast-paced environment and able to regularly handle 15-20 customers per day Starting Date: Immediate (ASAP) Join our team and embark on a rewarding career path with a global leader in the industry, where your skills and ambitions will be valued and nurtured. Discover endless opportunities for growth and success with Kinshofer. Apply now Interested candidates may apply by sending their resume and cover letter.

Location: Burlington, CA

Posted Date: 10/5/2024