Customer Success Manager

Customer Success Manager - AI Martech / Ecommerce

Salary: £45k to £55k + Bonus

The Company:

My client partners with some of the world's top retailers, harnessing the power of Generative AI to automatically optimise and enhance products driving revenue growth. Their cutting-edge platform delivers competitive insights that are unmatched in the industry, empowering businesses to stay ahead in the digital space.

The Role

As a Customer Success Manager, you will be at the heart of driving success for my client's most important customers. You'll help businesses unlock the full potential of innovative solutions, while staying at the forefront of AI-driven advancements. We're seeking someone who embodies the following:

• Entrepreneurial Spirit - You have the initiative to make key decisions, taking calculated risks when necessary. You're proactive and determined.
• Curiosity - You are eager to learn, continuously asking questions and exploring new opportunities.
• E-Commerce Expertise - You have a deep understanding of the eCommerce landscape, including its challenges and priorities.

In this role, you will oversee a portfolio of clients, ensuring they achieve their goals and experience the full value of the solutions provided. You will report to the Head of Customer Success, a leader dedicated to building strong partnerships and ensuring my client is a trusted advisor in the AI space. From day one, you will have a chance to make a significant impact and grow your career.

Responsibilities

• Maximise the business impact of my client's solutions, guiding customers through the AI capabilities and benefits.
• Manage a portfolio of customers, collaborating closely with the Head of Customer Success and leadership to execute strategic initiatives that lead to measurable success.
• Own customer interactions, ensuring value is consistently delivered at every stage of the journey.
• Drive onboarding processes for new clients, conducting informative sessions that set them up for success.
• Advocate on behalf of your clients internally, ensuring their feedback influences Product, Engineering, and Sales teams.
• Proactively identify opportunities for growth, manage client renewals, and forecast with accuracy.
• Bring your creativity to the table, contributing fresh ideas to help evolve the customer success function.

About You

• 3 years + of experience in Customer Success.
• A proven track record working with major retailers and eCommerce businesses.
• Strong relationship-building skills with senior-level stakeholders.
• Detail-oriented, with a strong focus on leveraging data to drive client results.
• You're passionate about new technology and thrive in an environment focused on innovation.
• A proactive problem-solver, with the ability to anticipate risks and reduce churn.

Benefits

• Competitive salary
• Health insurance
• Unlimited holidays (with a minimum of 28 days)
• Hybrid working arrangement with two days per week in the London office
• Opportunities for professional growth and career advancement
• Flexible hybrid working
• An inclusive, team-oriented environment
• Regular team meet-ups for innovation, collaboration, and social activities

Apply now:

You can apply for this role now by sending us your CV or by calling us now!

James Everett

Senior Manager - Martech and SaaS Sales

07701008388

02037639757

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

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