NHS 111 Operational Trainer

Due to the increased demand in 111, we’re looking for a 111 Pathways Trainer who can hit the ground running and lead the way in training new Health Advisors in our brand new call centre in Stockton!

You will be working with the Head of 111 Training and team of Network Clinical and Operational trainers. This role includes the planning, delivery and evaluation of a wide range of NHS Pathways and in-house workshops for 111 colleagues.

From a new starter’s first day, their time on the foundation bay and through to successful completion, you will be ensuring that each new member of the team are fully competent, confident and autonomous in their role as a Health Advisor.

You will be based at our 111 Stockton site delivering face to face and occasionally use Microsoft Teams to deliver remote workshops.

Pay Rates & Hours

• £28,507 per annum
• Full time 37.5 hours per week on a flexible basis to cover full and part time workshops.

Key Responsibilities

• Providing a full induction and training for new starters in the call centre including the acquisition of passwords, systems in use and user IDs for all systems used.
• Deliver a full range of Pathways and bespoke workshops including CM2, Coaches Module and Adastra platform.
• Supporting new staff in their Statutory and Mandatory training requirements.
• Comply with NHS Pathways Quality Assurance Process to audit all Pathways Trainers.
• Support colleagues in coaching and foundation bay.
• Pathways Passports are completed for all staff.
• Required to maintain NHS Pathways level of competency.
• To be accountable and responsible for pass-rates of new starters.

We are looking for someone who has:

• A qualification NHSP trainer.
• A minimum 6 months call handling experience using NHS Pathways.
• Experience of training delivery.
• In-depth understanding of the 111 Health Advisor and Clinical Advisor roles

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Mica - Mica.Adams@practiceplusgroup.com or call 07811 531 508.

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.