Customer Service Specialist - Road Logistics

Customer Service Specialist - Aerospace & Defence Road Logistics | United Kingdom |

Join our team on this exciting journey of providing exceptional customer service in KN Bristol.

YOUR ROLE

We are looking for someone to offer high levels of customer service and operational support to our Aerospace and Defense client base by managing and overseeing shipments. Compliance is crucial in this sector, so attention to detail is essential for success.

YOUR RESPONSIBILITIES

• To efficiently process bookings from clients and overseas agents onto the system;
• Provide operational support for the Freight Account Managers when required;
• To liaise with all relevant parties throughout the shipment to organise the movement of goods;
• To deal with any issues that may arise during a shipment and ensure the client and/or Freight Account Manager is updated;
• To process sales and purchase invoices of the branch;
• Working at all times to enable and develop a team culture;
• Completing any reasonable task requested of you by your supervisor/manager promptly;
• When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained.

YOUR SKILLS AND EXPERIENCES

• Excellent customer service skills;
• Have a strong attention to detail and accuracy;
• Strong communication and interpersonal skills;
• Strong organisational skills with the ability to manage conflicting priorities;
• Secondary school education or equivalent with ability to use Maths and English to an operational and professional standard.

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GOOD REASON TO JOIN

As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.

You will be respected and valued if you work for us and have genuine opportunities to progress and develop.

• 26 days holidays plus bank holidays
• 2 volunteering days per year
• 3 x Life Assurance Option if you join the KN Route2 pension scheme
• A tailored personal development and training programme.
• Trusted and empowered to deliver and be your best.
• We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.
• Enhanced Maternity/Paternity Leave
• Childcare Vouchers
• Cycle to work scheme
• Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)
• Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation

ABOUT KUEHNE+NAGEL

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

Joana Dias

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