Chris Lewis Fire & Security and Smart Home
Customer Support Administrator
Job Location
Wytham, United Kingdom
Job Description
Chris Lewis are the largest independent fire and security company in the region, part of the Chris Lewis Group we offer our clients the very best technology solutions available. We work for prestigious clients like the University of Oxford, Royal Palaces and County Councils. We are gold investors in people which means we value staff progression, provide regular training and encourage and support self-learning opportunities.
We’re looking to build a service team to be the very best in the industry in what we do, and we want the very best people to be a part of it.
* First port of call for all Customer enquiries by phone/email/HubSpot - response time same day for all issues unless otherwise escalated.
* HubSpot ticket allocation within main customer service pipeline to relevant team member within 2 hours receipt alongside CS KPI.
* Support planned scheduling and bookings for Maintenances in line with KPIs and in accordance with NSI requirements supporting Business Support Maintenance Lead
* Assist team with technical call logging and corrective bookings when appropriate
* Processing of cancellations and ensuring sites closed down on Uptick
* Assist with daily follow-ups and close down of engineering team
* Appropriate team cover for holiday and sickness
General Customer Services:
* Monitoring and key holding amendments
* Back up for call closing and invoicing
* Tech/corrective logging
* Telephone answering as required
* Assist with allocation of unassigned tickets and daily HubSpot management
* Updating Uptick CRM
* Systems on test procedure
Skills required:
* Customer service experience
* Excellent telephone manner and communication skills
* Good attention to detail
* Ability to identify and set priorities
* Computer literate
* Enjoy working as part of a busy team
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organisation
Location: Wytham, GB
Posted Date: 10/5/2024
We’re looking to build a service team to be the very best in the industry in what we do, and we want the very best people to be a part of it.
* First port of call for all Customer enquiries by phone/email/HubSpot - response time same day for all issues unless otherwise escalated.
* HubSpot ticket allocation within main customer service pipeline to relevant team member within 2 hours receipt alongside CS KPI.
* Support planned scheduling and bookings for Maintenances in line with KPIs and in accordance with NSI requirements supporting Business Support Maintenance Lead
* Assist team with technical call logging and corrective bookings when appropriate
* Processing of cancellations and ensuring sites closed down on Uptick
* Assist with daily follow-ups and close down of engineering team
* Appropriate team cover for holiday and sickness
General Customer Services:
* Monitoring and key holding amendments
* Back up for call closing and invoicing
* Tech/corrective logging
* Telephone answering as required
* Assist with allocation of unassigned tickets and daily HubSpot management
* Updating Uptick CRM
* Systems on test procedure
Skills required:
* Customer service experience
* Excellent telephone manner and communication skills
* Good attention to detail
* Ability to identify and set priorities
* Computer literate
* Enjoy working as part of a busy team
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organisation
Location: Wytham, GB
Posted Date: 10/5/2024
Contact Information
| Contact | Human Resources Chris Lewis Fire & Security and Smart Home |
|---|