Application Support Analyst

Job Title: Application Support Analyst

People Leader: Lead Development Manager

Location: Priory Park, Bedford and Hybrid

Salary: Circa £35,000 DOE + 20% annual bonus

Who we are

Belron UK Ltd (trading as Autoglass and Laddaw) are part of the global Belron group of companies, the world's leading vehicle glass repair and replacement business. Home to 29,000 employees, Belron operates across over 30 countries and 6 continents to ensure all our customers receive the best quality service.

Our Values of Caring, Genuine, Collaborative and Driven are our DNA and underpin everything we do by shaping how we interact with our people internally, and our external partners and customers.

Our purpose as one of the Belron group of companies, is making a difference with real care.

Job Summary

As an Application Support Analyst, you will be responsible for providing technical assistance and support to our clients using our proprietary software applications.

You will troubleshoot technical issues, resolve software-related problems and ensure smooth operations of our applications. Additionally, you will collaborate with cross-functional teams to enhance product functionality and deliver exceptional customer service.

You'll work closely with Service Desk and Service Management to resolve incidents within SLAs and undertake Problem Management.

Accurately document and track support cases, including issue details, resolutions, and communication for future reference in our ITSM Tool ServiceNow and proactively identify operational problems and contributes to their resolution

Skills, Experience and Qualifications

Proven experience in IT application support with an ability to triage issues with a focus on integration and monitoring is essential.

You'll have strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.

A good working knowledge of Salesforce and an understanding of API technology is desirable.

Strong written and oral communication skills including demonstrable ability to communicate technical concepts and their business benefits to a non-technical audience.

Ability to thrive in a fast-paced environment, managing multiple tasks with attention to detail.

Scale of the role

This is a technically oriented role, providing application support to the Belron Business users. It reports to the Lead Development Manager and supports upward of 20 applications and their integrations.

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