Customer Service Representative

A great opportunity to join our amazing customer services team in the waste and recycling industry.

Location: Aylesbury, HP19 8DB
Hours: Permanent / Full time - 37.5 hours per week
Shifts : Between the hours of 7.45am - 5.30pm Monday to Friday 8am 1pm Saturdays (Average 1 Saturday in 8)
Salary: £23,000

Working in our customer service contact centre, you will be joining a dedicated, passionate, fun and energetic team, helping customers with queries and most importantly offering them resolutions whilst delivering excellent customer service.

We are looking for someone who is passionate about customers, has excellent communications skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally you will have some experience within a customer service environment. Knowledge of Microsoft office would be helpful, but is not essential, as we will provide a comprehensive 4-week induction plan to support you.

And heres why youll love it at Biffa.

• 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays.
• Generous pension
• Medical and dental scheme
• Cycle to work scheme.
• Retail, leisure and travel discounts
• Free parking on site
• Training and development available which opens the door to a number of great internal progression opportunities.

Were here to change the way people think about waste.

Whether were turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career thats always rewarding, often challenging, but never dull.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why youll find us championing diversity, equity and inclusion at every turn.

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