Hire Controller

Here at Contract Personnel, we are recruiting an experienced Hire Controller on behalf of a market leader in Material Handling Solutions. As a successful candidate, you will be responsible for managing the hire of equipment, answering calls and queries and providing superior customer service.

The Role

As a hire controller, you will be the first port of contact for customers and clients. Your day-to-day will consist of answering calls and emails with quotes for short/long term equipment hire. You will be required to liaise with multiple teams within the business to ensure smooth delivery of equipment.

Role: Hire Controller

Contract: Full time, permanent

Location: Stockport

Salary: Competitive, DOE

Hours: Monday to Friday, 9.00am to 17:00pm (37.5)

Holiday: 23 days, plus bank holidays

Benefits: Cycle to work scheme, death in service, long-term service bonuses, pension scheme with ethical fund to build pot, optional well-being weekly sessions, Costco card

Responsibilities

- Respond to enquiries, negotiating rates and providing quotes

- Utilising company systems for efficient reporting

- Communicating with customers and clients via phone and email

- Building positive relationships with suppliers and customers

- Providing admin support across the business

- Generate orders and maintain contracts

- Manage incoming emails and calls

- Organise hires, deliveries and collections, whilst reporting any issues

- Verifying contracts at month end for invoicing

- Completing daily and weekly tasks, in line with the rental diary

Requirements

- Previous office experience required

- Excellent telephone manner

- Proficient with Microsoft packages

- Strong written English skills

- Openness to learning new software

- Able to work in a high-paced environment

- Ability to work in a team

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