1st Line Service Desk Engineer

Job Title: 1st Line Service Desk Engineer

Wage: £24,000 to £26,000 dependant on experience

Location: IDT Support Solutions, currently Newton Le Willows, but imminent move to Birchwood.

Job Type: Full-Time

Experience Required: Minimum 2 years in a Managed Services environment

About Us: IDT is a dynamic and innovative company dedicated to providing top-notch IT support and services. We pride ourselves on our commitment to excellence and our ability to deliver exceptional customer service.

Job Description:

We are seeking a skilled and motivated 1st Line Service Desk Engineer with a strong focus on Microsoft technologies to join our team. The ideal candidate will have at least 2 years of experience in a Managed Services environment and possess excellent problem-solving skills.

Key Responsibilities:

• Provide first-line technical support to end-users via phone, email, and remote tools.
• Troubleshoot and resolve hardware, software, and network issues, with a strong emphasis on Microsoft products (Windows OS, Office 365, etc.).
• Log and manage support tickets using our ticketing system, ensuring timely resolution and excellent customer service.
• Assist with user account management, including password resets and access permissions.
• Perform routine system maintenance and updates.
• Escalate complex issues to second-line support or relevant teams as necessary.
• Document all support activities and maintain accurate records.
• Provide guidance and training to end-users on best practices and IT policies.

Requirements:

• Minimum 2 years of experience in a 1st Line Service Desk or similar role.
• Strong knowledge of Microsoft technologies, including Windows OS, Office 365, Intune and Microsoft Entra.
• Confident telephone manner.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Experience with remote support tools and ticketing systems.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
• Knowledge of additional technologies such as WatchGuard/Cisco/Unifi desirable.

• Have use of own transport
• Live within a commutable distance to Olympic Park, Birchwood, Warrington
• Applicants wanting to relocate need not apply
• Must be a UK resident and have the right to work in the UK

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Access to the latest technologies and tools.
• Cycle to work scheme
• Private health insurance
• Staff events such as BBQs and pizza days
• Access to Penninsula's Employee Assistance Programme

If you're interested in this role and think you'd be a good fit, then please click the apply now button to find out more.

ADZN1_UKTJ