Technical Support Analyst

Here at EMIS we are looking for a TechnicalSupport Analystto come and join our customer driven, diligent and collaborative team on a permanent basis.

Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support patient care across the UK by professionally diagnosing and resolving issues within our bespoke hardware and software products.

This is the perfect opportunity if you are looking to break into the technology industry and join a collaborative service support team. This doesnt mean we need you to have extensive technology support experience, we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of great skills to then support you in furthering your career here at EMIS.

This is a hybrid position, where you will join our Leeds City Centre office 2 days per week. It allows us to get together and collaborate effectively as a team and enjoy some face-to-face interaction.

What you will do

Everything you do makes an impact to our customers; therefore we want you to provide an unrivalled customer experience.

The role is varied and will see you support our customers with a number of queries and problems, and you will be responsible for diagnosing issues, but more importantly resolving these. You will have full support from the wider team in training on our systems and technologies such as Windows Operating Systems and network administration.

As a Technical Support Analyst you will be communicating with our customers over the phone, via live chat and our internal service management system (ServiceNow). You will gain exposure to tools such as windows active directory, network fundamentals and server hardware tools

Other key responsibilities and accountabilities will include;

• Handle customer contacts in a professional manner using effective customer service skills
• Diagnose & solve issues raised by our patients using process and knowledge gained from training
• Identify and escalate clinical safety and information governance incidents appropriately

At EMIS everyone makes an impact. We are a market leader in providing innovative healthcare technology that ultimately improves peoples lives. What could be more rewarding? Apply today!

Who youll be:

It is vital that you have experience in a 1st Line or Technical Support Analyst role. Whilst we will provide you with the right training and tools to ensure you are set for success, we need you to demonstrate to us your ability to empathise, listen and be patient to achieve the right outcome for our customers.

With a passion for development with technology, you will have an understanding or exposure to windows troubleshooting and have a methodical mindset to diagnose customer queries.

You will be a team player who enjoys working within a fast-paced and busy environment, and you will be solution driven in your approach.

Other skills we are looking for you to demonstrate include:

• Ability to multi-task and manage your time effectively
• Adaptable to changing environments/situations/tasks
• Quick learner, confident in ability to pick up new systems and tools
• Motivated by customer outcomes and providing a quality service
• Exposure to Windows or network troubleshooting is advantageous

If you want an organisation who cares about you and what you can add to EMIS, then apply today and find out why #LifeAtEMIS is so fantastic!

What well give you

On top of your salary, we also offer a number of great benefits including:

• 25 days holiday
• Flexible bank holidays
• Employer pension contribution
• Access to LinkedIn learning
• Lifestyle discounts via our online platform.
• Medicash Benefits: to make sure youre never out of pocket when it comes to your health, you will join the health care cash plan that allows you to claim back medical, vision, and dental treatments, through to physio, reflexology, and much more, totalling over £2000 a year.

Our Vision and Your Impact

Our vision is to be the leading provider of innovative healthcare technology that ultimately improves peoples lives. Are you interested in becoming part of that vision?

Working with our customers, we are leading the way in the delivery of patient centred, connected, digitally enabled health and care services. Our customers and partners are using our solutions in all health and care settings, from GP surgeries and community care to high street pharmacies, hospitals, clinics, not for profit organisations and specialist services. Ranked in the top five Healthtech organisations in the UK, we are committed to developing the next generation of healthcare technology that will truly make a difference.

About Us

We connect patients and healthcare professionals through integrated, ground-breaking technology, helping people live longer, healthier lives

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