IT Support Apprenticeship

LJT Systems Ltd is a well-established IT support and software solutions company based in Blackpool, with over 20 years of experience serving SME businesses across Lancashire and the North-West. They pride themselves on providing streamlined IT infrastructure and expert advice to keep their clients' systems running smoothly and boosting their business productivity.

They are currently seeking a motivated and enthusiastic IT Support Apprentice to join their team. This is a fantastic opportunity for someone looking to start their career in IT and gain hands-on experience with real-world problem-solving, cloud computing, and networking tasks. As part of their team, youll support clients by troubleshooting issues, assisting with installations, and learning about various IT systems and processes.

In this role, youll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Collect detailed incident information from clients and resolve IT faults/issues within agreed SLA time frames.
• Maintain company standards and procedures during onsite support visits.
• Help with new installs and upgrades, ensuring everything is fully operational before sign-off.
• Use troubleshooting tools such as firewall configuration and vulnerability management.
• Work with ticketing systems, providing technical support to internal and external clients.
• Use RMM (Remote Monitoring and Management) systems for troubleshooting and monitoring tasks.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours&Benefits:

• Salary: £18,000 per annum.
• 37.5 hours per week (Mon-Fri, 9:00 AM - 5:00 PM)
• 34 days including bank holidays
• Staff parties
• Ongoing training support
• Work remotely with the support of a friendly, experienced team

Desired Qualities, Skills and Knowledge:

• Ability to work well with others and collaborate in a team environment.
• Excellent verbal and written communication skills.
• Analytical thinker with strong attention to detail.
• Excellent customer service skills.
• Flexible and open to learning new technologies and adapting to change.
• Grade 4/C in Math's and 5/C in English

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support apprentice.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

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