Maintenance Services Operations Manager

Job title: Maintenance Services Operations Manager

Overall Purpose of Job

Responsibility for the management of the service area on a day-to-day basis and ensuring that all task s relate to the team are carried out effectively & efficiently, including performance targets, H&S legislation and Buildings compliance.

• Permanent position £ 52,252 p.a.
• Mon-Fri
• 30 days annual leave
• Health Scheme
• Pension
• Training and development

Main Responsibilities

• To lead & manage the delivery of high-quality, cost-effective Maintenance Services to all its customers and stakeholders.
• To effectively manage the Area Manager daily, including investigating & implementing disciplinary action where appropriate.
• To lead the implementation of the Damp and Mould action plan and report performance to senior management and board.
• To lead the progress of disrepair claims, ensuring processes and procedures in place facilitate effective processing of claims and completion of works
• In liaison with the Productivity & Performance Manager produce a comprehensive and relevant management information to measure performance and cost effectiveness.
• In liaison with the Contractor Co-ordinator, manage and monitor the use of contractors including budgets and performance against SLA's set out.
• To lead a performance culture throughout the service area, monitor and make improvements where identified.
• To develop & implement effective systems, policies, procedures, and processes.
• Ensure that all works in relation to the more complex cases, including Damp and Mould and Disrepair are completed within timescales.
• Responsible for ensuring that the service area meets all the H&S legislative & compliance requirements and staff training requirements are devised and completed.
• To manage & maintain budgets in line with VfM service delivery.
• Communicate effectively with customers, other service areas & stakeholders.
• To deliver an effective and efficient empty homes service that meets the standards in terms of timescales, cost and quality.
• Deliver a staff engagement process that delivers effective communications to all team members.
• Co-ordinate, resolve and monitor complaints, ensuring lessons are learnt where the service falls short of expectations.

• The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo's Safeguarding policies and procedures.

Knowledge, Skill & Experience Required

• Relevant trade qualification and / or HNC/Degree in construction related subject, or equivalent experience.
• Sound experience & knowledge in a building related trade.
• Previous experience of implementing innovative solutions within a property service.
• Knowledge of development of processes and procedures and experience of change management.
• Excellent communication skills, both oral and written
• Ability and experience of managing & motivating teams.
• Experience of effective management of dispersed teams, inc contractors.
• Experience of customer focussed service delivery.
• Relevant Management qualification/s.
• Detailed knowledge of Health & Safety legislation and regulations.
• Excellent IT, financial management and budgetary skills
• Excellent Project management skills.
• Previous experience of implementing innovative solutions to deliver excellent services.
• Good knowledge of legislative & regulatory requirements associated with building compliance risks.
• Effective change management principles and effective in delivering change when required.
• Experience of procuring contractors and suppliers and delivering VfM.
• Proven experience of Implementation & delivery of contracts

CLOSING DATE FOR APPLICATIONS FRIDAY 11 OCTOBER 2024

APPLICATIONS BY CV ONLY, PLEASE

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