Junior IT Service Management Consultant

Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 53,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

The Opportunity

We're seeking creative early career consultants to join our dynamic IT Service Management (ITSM) team. This role offers an exciting opportunity to kickstart your career in consulting, working on diverse projects that drive digital transformation for our clients.The ideal candidate shall haveService Management,Service DeliveryandService Transitionexperience. The role involves building trusted client relationships, understanding their business problems and value streams, and creating innovative solutions to improve customer outcomes. Each engagement is unique and requires a strong desire to make a positive impact.

About the Role - Junior ITSM Consultant

As a Junior ITSM Consultant, you'll support our clients in optimizing their IT service delivery and management processes. You'll work alongside experienced consultants, gaining hands-on experience with industry leading ITSM frameworks and tools.

Security Clearance: Candidates must be eligible to obtain a security clearance at SC level.

Key Responsibilities:

• Support service management, service delivery and service transition activities
• Support the wider team with other client engagements and value proposition activities
• Data analysis and reporting
• Gather requirements and feedback from stakeholders to inform service management strategies
• Assist in the creation of new process documentation and standard operating procedures
• Support the implementation of ITSM frameworks like ITIL (Information Technology Infrastructure Library)
• Collaborate with various stakeholders, including clients, internal and external vendors
• Provide support for service management projects, including planning, execution, and monitoring
• Assist in project documentation and tracking progress against milestones
• Serve as a point of contact for client inquiries related to service management
• Identify opportunities for process optimisation and improvement initiatives
• opportunities for process optimization

Required Skills and Experience:

• Proven Service Management, Service Delivery and Service Transition experience
• ITIL and Service Management processes and Tooling
• Ability to prioritise tasks, manage time effectively, and meet deadlines
• A willingness to learn and progress
• Commitment to providing excellent service to clients

• Confident working directly with a senior leadership team in a client advisory role
• Consultative skills including the ability to ask open engaging questions at all levels
• Problem-solving skills with the ability to quickly understand business issues and develop creative solutions
• Client facing workshop facilitation experience and strong presentation skills
• Internal and external stakeholder engagement
• Articulate and fluency in English
• Ideal candidate would be SC & NPPV2 cleared or have the capability to obtain these

Desirable Skills:

• Understanding of ITIL principles and processes. ITIL Foundation certification is a plus
• Familiarity with ITSM tools like ServiceNow, BMC Remedy, or similar platforms.
• Strong writing skills for creating documentation, reports, and training materials
• Good communication (written and oral) and interpersonal skills
• Insight collection & analysis including interviews, focus groups and surveys
• Ability to work effectively in a team environment

What We Offer:

• 25 days of Annual leave + an option to purchase more through our Flexible Benefits
• Comprehensive training and development programs
• Mentorship from experienced consultants
• Exposure to cutting-edge technologies and methodologies
• Clear career progression paths within Eviden
• Make perks your own with our Flex benefits system choose what makes you happy!
• Take advantage of our various retail discounts
• Pension - matching contribution up to 10%
• Private Medical Scheme
• Life Assurance

Location and Travel:

This role is primarily UK-based with a mix of remote work and on-site client engagements. Some domestic travel may be required (typically 1-2 days per week), with occasional international travel opportunities as you progress in your career.

Diversity and Inclusion:

At Eviden, we believe that diversity drives innovation. We encourage applications from candidates of all backgrounds, including those who may not meet every requirement but are passionate about starting a career in ITSM consulting.

Ready to Start Your Journey?

Join us at Eviden and be part of a team that's shaping the future of digital transformation. Apply now and let's grow together!

Eviden is committed to being a Disability Confident employer. If you require any adjustments to support your application, please let us know.

#Eviden #EarlyCareerOpportunities #ITSMConsulting

ADZN1_UKTJ