2nd/3rd Line Support Engineer

Are you looking for a new exciting opportunity working as a 2nd/3rdLine Support Engineer to be based in Stafford?

This role offers Hybrid working.

Main Duties of the Role

• To hold a high level of customer service for all support queries
• To consult on infrastructure problems and provide suitable system and networking solutions
• To take ownership of user complex incidents, changes and problems and be proactive when dealing with user issues as part of our 24x7x365 support
• To troubleshoot and resolve the more complex 3rd line issues that 2nd line engineers have escalated
• Proactively help resolve 1st / 2nd / 3rd line tickets where required
• Support the build and configuration of the server.
• Provide timely support documents, procedures and quick guides for the wider support teams

Your Skills and Experience

• Solid technical support experience, ideally within an MSP
• Good understanding of networking technologies and principles
• Strong Knowledge of Microsoft Hyper-V, Failover Clustering and Microsoft Storage Spaces Direct
• Excellent knowledge of

• • Microsoft Server 2012 / 2016 / 2019
  • Active Directory / DFS / DHCP / DNS / RDS / VPN / WDS / WSUS / SCCM
  • Exchange On-Premise
  • Office 365

• Strong understanding of WAN & LAN networking concepts including: TCP/IP, DHCP, WINS, DNS
• Microsoft Windows 7 & 10, Office 2013 Onwards
• Laptop / Desktop rollout, rebuilds, imaging, support
• Excellent telephone manner
• Excellent communication skills both written and verbal
• Experience with IT best practices, particularly in relation to IT security and ITIL V3

Salary

• £28,000-£30,000 per annum

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