Onboarding Account Manager

Company: Loans 2 Go Ltd

Role: Onboarding Account Manager

Salary: up to £36,890 pa (pro-rated for maternity cover), dependent on experience and skills

Start Date: ASAP

Contract: Maternity cover with the potential of becoming permanent

Location: London SW15

Company Overview:

Loans 2 Go Limited (L2G) is an industry leader in providing alternative, affordable personal loans; we aim to give lines of credit to those who mainstream lenders have neglected. We are growing and adapting fast; with over 20 years of operation nationwide, we have helped hundreds of thousands of customers and the business has transformed from a traditional high-street lender to a multi-channel, online loan provider. We are regulated by the Financial Conduct Authority and fully compliant with our obligations under Consumer Duty. We understand the importance of providing fair and transparent products and services as the key to unlocking a prosperous future for the business. We will continue to adapt, improve, and implement changes where required to improve our people, the business, and the overall quality of our customer experience.

The Role:

This is an excellent opportunity for an experienced customer service / customer support representative with a strong track record of managing customer expectations to join a thriving business during an exciting period of growth. You will initially join our team as maternity cover with the potential for the role to become permanent.

Reporting to the HOC (Head of Credit), the successful candidate will be responsible for providing the ‘wrap-around’ care required for all prospective applicants, handling general customer enquiries / application queries. The candidate will also be responsible for assisting all departments with application related queries.

This role does not offer a visa sponsorship and the candidate is required to hold a right to work.

Responsibilities

• Troubleshooting application / account queries from prospective applicants.
• Daily processing of incoming enquiries. Working to departmental SLA’s.
• Undertake daily outbound / inbound call activity where required.
• Ensuring compliance with the firm’s lending policies and procedure.

Attributes and experience:

• Excellent organisational skills.
• Skill in focusing on desired results, prioritisation, clarifying next steps, and delegating effectively to meet deadlines, and achieve desired results.
• Excellent communication skills and the ability to develop strong working relationships at all levels, both internally and externally.
• Organisational skills and the ability to understand detailed information.
• Numeracy skills, with strong IT skills.
• A proven track record of 'making a difference'.
• A sound working knowledge of relevant regulation (FCA and ICO) with the ability to apply principles to all daily activity.

Some benefits we offer:

• Hybrid Working Scheme
• Performance based bonus
• Up to 33 days holiday
• Holiday Carryover and Sellback scheme
• Milestone Service Reward Programme
• Life Insurance Cover
• Incapacity Insurance Cover
• Employee Assistance Programme
• Refer-a-friend Scheme with financial incentives.
• Training and advancement opportunities

Working Hours:

35 hours a week (generally between Mon – Friday, 9:00am -5:00pm). Flexibility is required.