Customer Success Manager

About Crownpeak

At Crownpeak, we provide a cutting-edge, composable Digital Experience Platform (DXP) that helps global enterprise and retail organizations enhance their digital presence and drive growth. Our platform enables the rapid creation of tailored digital experiences through the combination and orchestration of best-in-class content marketing tools, resulting in powerful customer engagement and long-term loyalty.

Our solution is unique in that it’s designed to streamline and accelerate marketing and IT workflows, allowing teams to efficiently deliver and manage end-to-end digital experiences to any touchpoint, device or channel from the start, faster than ever before.

Our mission is to revolutionize the digital landscape for global enterprises and retail organizations. We do this by providing a customizable and composable platform that seamlessly blends speed, simplicity, and adaptability in crafting unique, accessible digital experiences that align with the evolving needs of their customers. Our ultimate goal is to drive customer satisfaction and loyalty through unparalleled digital experiences.

Our vision is to transform the digital realm by crafting a platform that embodies speed, simplicity, and adaptability. We aim to empower businesses to effortlessly respond to the ever-changing demands of their customers, promoting inclusivity through exceptional digital experiences.

Join us and make an immediate impact in the digital world.

About the Role

The Customer Success Manager (CSM) is responsible for managing key accounts, ensuring customers obtain maximum value from their systems, managing customer and internal teams, provide high level merchandising and program management of projects and ensuring full engagement with all touchpoints.

Key Responsibilities

Manage Key Accounts:

1. develop and maintain an active relationship with our key accounts
2. Manages a portfolio of customers and drives best practice sharing from across customer base
3. Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment
4. Configure and monitor customers’ merchandising strategies on the XO platform
5. Advise customers on Crownpeak Product Discovery and industry best practices on online shopping experience

Program / Project:

1. Planning & prioritizing projects and tasks with customers & internal project teams
2. Assist in defining approach to achieving customers strategy & goals

About You

• You have 2+ years of SaaS experience
• You have 2+ years relevant experience in Customer Success or Account Management
• You are a FLUENT/NATIVE German speaker - Must Have!
• You build strong positive relationships with clients and colleagues
• You have exemplary written and verbal communication skills coupled with unparalleled follow up skills
• You are known for being a team player
• You have a high level of intellectual curiosity
• You have a successful track record of managing multiple priorities and initiatives concurrently

Our Culture

We offer competitive salaries, great colleagues and excellent benefits.

We strive for success, are always pushing to do better, and work with pride and purpose together. You can see them in action in all aspects of our everyday work.

Today we are a 350+ team headquartered in the US with offices in Colorado, London, Paris, Amsterdam, Dortmund, Sofia and Sydney.

Check out more about life as a Crownpeep on Linkedin and Instagram @crownpeak.

Crownpeak is proud to have a widely diverse team. We are committed to creating an inclusive environment where everyone, whoever they are, feels comfortable to be themselves and each person is valued for their skills, experiences, and unique perspectives.

Crownpeak celebrates all talents. All of our positions are open to people with disabilities and we give them the means and opportunity to express all of their skills

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